Experienced Medical Billing Customer Support Specialist – Remote Opportunity

At arenaflex, we're dedicated to providing exceptional care and support to our patients, and we're seeking a talented and compassionate Medical Billing Customer Support Specialist to join our team. As a key member of our CPAP Centralized Care Team, you'll play a vital role in ensuring that our patients receive the highest level of care and support, while also navigating the complexities of medical billing and reimbursement.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We're committed to helping patients lead more comfortable and productive lives by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're proud to provide high-quality medical products, services, and outstanding customer care to our patients and referral sources.

Overview and Responsibilities

As a Medical Billing Customer Support Specialist, you'll be the first point of contact for new customers, providing support and guidance to patients, referral sources, and employees. Your primary responsibilities will include:

• Providing exceptional customer service and support to patients, referral sources, and employees
• Processing new orders, responding to questions, and resolving issues in a timely manner
• Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products
• Conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns
• Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintaining accuracy and quality control throughout patient contact and data entry
• Managing all aspects of initial intake, including answering the phone, receiving faxes, collecting patient and referral source information, and inputting data into our proprietary systems
• Obtaining authorization and qualification documentation, preparing complete and accurate files for the Billing Department
• Processing work orders to field locations and coordinating timely fulfillment of products and services ordered
• Providing product/service information and education by answering questions and offering assistance
• Performing other duties as assigned

Qualifications

To be successful in this role, you'll need:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills, both oral and written
• Ability to interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
• Knowledge of medical billing practices and of billing reimbursement
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Sense of urgency and responsiveness to physicians, location employees, and patients
• Ability to work independently and as part of a team

Physical Demands

This role requires:

• Lifting of 10lbs
• Extensive hours sitting at a desk, walking, standing, talking, or listening
• Close vision to small print on computer and/or paperwork
• Extensive hours working on the computer

Machines, Equipment, and Technical Abilities

You'll need to be proficient in:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)

Benefits

As a valued member of our team, you'll enjoy:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and perks to support your physical, emotional, and financial well-being. As a member of our team, you'll have the opportunity to:

• Work from home in a remote setting
• Enjoy a competitive salary and bonus structure
• Develop your skills and knowledge through ongoing training and development opportunities
• Collaborate with a talented and dedicated team of professionals
• Make a meaningful difference in the lives of our patients and customers

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for minorities, females, protected veterans, and individuals with disabilities. Apply for this job