Experienced Customer Testing Analyst – Voice of the Customer for arenaflex Financial Services Applications

At arenaflex, we're committed to delivering exceptional customer experiences through innovative financial services applications. As an Experienced Customer Testing Analyst, you'll play a pivotal role in ensuring the quality and reliability of our systems, working closely with customers to understand their needs and represent their Voice of the Customer (VOC) for product development. If you're passionate about delivering outstanding service, simplifying processes, and driving improvement initiatives, we want to hear from you.

About the Role

As a key member of our arenaflex team, you'll be responsible for coordinating and performing systems integration testing, troubleshooting, and analysis for our financial services applications. You'll create test files and messages, configure, stage, and deliver files via testing channels, and engage with customers to understand their testing needs. Your expertise will be invaluable in representing the VOC for product development, consulting with customers on setup, configuration, testing, and alignment to FRFS requirements.

Key Responsibilities

* Coordinate and perform systems integration testing, troubleshooting, and analysis for financial services applications

• Create test files and messages, configure, stage, and deliver files via testing channels
• Engage with customers to understand their testing needs and represent the Voice of the Customer (VOC) for product development
• Consult with customers on setup, configuration, testing, and alignment to FRFS requirements
• Seek opportunities to simplify and improve processes and procedures across the team and other FRFS areas
• Troubleshoot moderately complex issues related to systems integration and configuration, including researching and documenting issues
• Provide Saturday support for customers performing Operational Readiness Testing (ORT) and regular testing in DIT environments
• Participate in projects or workgroups to collaborate on improvement initiatives, including hosting meetings and documenting business requirements
• Support testing activities such as Business Continuity, Operational Readiness, and application conversions/enhancements

Requirements

* 2-5 years of experience supporting customers with a record of providing outstanding service

• BA/BS preferred or equivalent work experience
• Prior work experience supporting testing initiatives
• Experience with experiential (user) testing and working with internal and external parties
• Understanding of payments systems or systems with equivalent complexity required
• Prior experience working with Agile methodologies desired
• Knowledge of key support tools and applications such as Dynatrace, Splunk, and Fedline is highly preferred
• Ability to quickly grasp in-depth understanding of procedures and automated systems
• Strong written and oral communication skills
• Excellent teamwork and customer service skills

Nice-to-Haves

* Experience with Agile methodologies

• Knowledge of specific applications like Dynatrace, Splunk, and various Fed services

Benefits

* Competitive salary range based on experience and qualifications

• Hybrid working arrangements with regular on-site attendance required
• Opportunities for personal growth and career advancement
• A diverse and inclusive work environment

What We Offer

At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. As an Experienced Customer Testing Analyst, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Develop your skills and expertise through ongoing training and professional development opportunities
• Contribute to the development of innovative financial services applications that make a real difference in people's lives
• Enjoy a competitive salary and benefits package that reflects your value to the organization
• Take advantage of flexible working arrangements that balance your work and personal life

How to Apply

If you're a motivated and customer-focused individual with a passion for testing and quality assurance, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the success of arenaflex. Apply to this job Apply for this job