Experienced Senior Manager, Omni Customer Enablement & Syndication – Digital Shelf Content and Product Information Management
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences across all touchpoints. As a key member of our Digital Shelf Content team, the Senior Manager, Omni Customer Enablement & Syndication will play a pivotal role in driving the success of our digital shelf content and product information management initiatives. If you're a seasoned professional with a passion for process improvement, data governance, and customer enablement, we want to hear from you!
About the Role
As a Senior Manager, Omni Customer Enablement & Syndication, you'll be responsible for leading the execution of our digital shelf content and product information management strategies across key customers. You'll work closely with our Sales team, eCommerce Managers, and managed services partner to ensure seamless execution of customer syndication, flawless digital shelf content publishing, and auditing. Your expertise in Salsify workflows and Syndigo will enable you to drive efficiency in both GDSN and content syndication workflows, identify process improvement opportunities, and define best practices for managing digital assets in Salsify.
Key Responsibilities
* Prioritize and execute timely new item set up and syndication of GDSN product information and digital shelf content to key customers
- Leverage strong expertise in Salsify workflows and Syndigo to enable seamless digital shelf content publishing and auditing
- Identify process improvement opportunities to drive efficiency in both GDSN and content syndication workflows
- Partner closely with managed services partner to ensure flawless execution of customer syndication
- Act as the central point of contact for the Sales team and eCommerce Managers to review GDSN submissions and digital shelf optimizations
- Conduct regular customer audits and track compliance to ensure completeness of customer GDSN submissions and product pages
- Use project management tools to track ongoing syndication progress
- Define best practices for managing digital assets in Salsify for increasing usability
- Lead the data gap audit process to ensure data integrity and of master data
- Conduct regular content gap analyses, customer requirement reviews, and SKU prioritization to inform content production priorities
- Hold teams accountable to product life cycle deadlines across stakeholders
- Lead integration between DAM system and Salsify, coordinating with stakeholders to ensure the secure and efficient transfer of our digital assets
- Train team members on how to effectively use Salsify catalog, access assets
- Host trainings to ensure team workflows have visibility and drive closer integration with cross-functional partners and stakeholders
- Lead Data Governance SteerCo to ensure we fulfill all customer requirements, data gaps, attribute needs to successfully syndicate
- Serve as key liaison between digital shelf content production and customer teams to ensure compliance across top customers
- Support the Digital Shelf Content team in developing and executing industry-leading content strategies
Requirements
* Strong working experience in Salsify, Syndigo, and 1WS
- Ability to manage both high-level conversations and low-level details
- Experience in data governance and content compliance
- Proven track record in project management and process improvement
- Strong analytical skills for root cause analysis and data quality issues
Nice-to-Haves
* Experience in eCommerce and digital marketing
- Familiarity with GDSN and digital shelf strategies
- Knowledge of customer relationship management tools
What We Offer
* Remote work flexibility
- Professional development opportunities
- Health insurance coverage
- 401k retirement plan
Why Join arenaflex?
At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. If you're looking for a challenging and rewarding role that will allow you to make a real impact, we want to hear from you!
How to Apply
If you're a motivated and experienced professional with a passion for digital shelf content and product information management, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job