Experienced Customer Care Specialist I - Residential
Join arenaflex, a leading provider of innovative solutions and services, as a Customer Care Specialist I - Residential. At arenaflex, we're committed to delivering exceptional customer experiences and driving growth through our neighborly approach. As a crucial part of our mission, you'll be the face and voice of our company, helping customers both in person and over the phone.
About arenaflex
arenaflex is a dynamic and award-winning organization that values diversity, inclusivity, and community involvement. We believe that our individual and unique talents, backgrounds, and perspectives make us an unstoppable force. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Location
This role will operate between offices located in Kennett MO, Piggott AR, and Dyersburg TN. You'll have the opportunity to work in a collaborative and dynamic environment, surrounded by a team of dedicated professionals who share your passion for delivering exceptional customer experiences.
Key Responsibilities
As a Customer Care Specialist I - Residential, you'll be responsible for:
- Engaging with customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat, or on the phone.
- Solving problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
- Driving revenue: Secure new and incremental revenue by promoting our products and services.
- Educating & Assisting: Guide customers on using our products and help them navigate our services.
- Following-up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.
Core Competencies
To succeed in this role, you'll need to demonstrate the following core competencies:
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
What We're Looking For
We're seeking a highly motivated and customer-focused individual who:
- Has a high school diploma or GED, and a few months in customer service.
- Possesses outstanding communication, solid data entry, and computer skills.
- Is eager to learn about our products and stay up to date with what we offer.
- Has a good driving record and a valid driver's license in the state you are applying for.
- Is bilingual (English and Spanish).
Pay Rate
We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience. The hourly rate is $13.75 - $14.50.
Benefits
arenaflex appreciates the role our associates play in helping the company grow, and in return, we offer an excellent benefits package to recognize their contributions. This includes:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
We're committed to supporting our associates' growth and well-being. Some of the additional perks we offer include:
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
We're an Award-Winning Organization!
arenaflex is proud to be an award-winning organization that values diversity, inclusivity, and community involvement. We believe that our individual and unique talents, backgrounds, and perspectives make us an unstoppable force.
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at arenaflex, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. 'Stronger Together' is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Pre-hire Processes
arenaflex is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply to this exciting opportunity. Join arenaflex today and become a part of our dynamic team! Apply to this job Apply for this job