Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience Expert for Emails and Chats in a Remote Setting
Are you passionate about the world of tech and eager to join a dynamic team that values innovation and customer satisfaction? Look no further than arenaflex, a leading provider of SaaS, Software, and Hardware solutions. As a Customer Support Consultant, you will have the opportunity to thrive in a multicultural and multilingual environment while enjoying the flexibility of working from home. At arenaflex, we believe in empowering our team members to unlock their full potential and achieve challenging goals through our People First management approach. Our commitment to excellence and customer happiness is reflected in our cutting-edge technology and exceptional customer support services.
What You Will Do:
As a Customer Support Consultant, you will be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team Key Performance Indicators (KPIs). You will also be expected to:
- Stay up-to-date with the latest technology and trends in the industry
- Work securely with customers' sensitive information
- Apply the latest customer happiness practices to ensure exceptional customer experiences
- Maintain a working knowledge of our clients' products and services
- Communicate effectively with developers and other departments of various IT companies
What You Need to Succeed in This Role:
To excel as a Customer Support Consultant, you will need:
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in the crypto industry is a must
- Strong analytical and research skills
- A positive and responsible attitude
- A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have:
• Experience with CRM systems
Benefits and Perks:
As a valued member of our team, you can expect:
- A flexible schedule that allows you to work from the comfort of your own home
- The opportunity to work in an inclusive international environment with colleagues from diverse backgrounds
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- A work-life balance that allows you to recharge and focus on your well-being
- Responsive management that is invested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development and continuous learning
Who We Are:
arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we have become an industry leader in premium outsourced customer support and have established 8 hubs around the world. Our team is dedicated to providing unlimited care, an individual approach, and a wholesome positive experience for our clients and team members alike.
Why Join Us:
We welcome people with various backgrounds and experiences to join our team. If you are passionate about delivering exceptional customer experiences and are eager to learn and grow with a dynamic company, we encourage you to apply. Send your CV in English, highlighting your outstanding skills and experience.
Visit Our Website:
www.arenaflex.com
Disclaimer:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Our assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply to this job Apply for this job