Experienced Full Stack Senior Customer Solutions Engineer – Mainframe Modernization and Monitoring

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where creativity, curiosity, and passion come together to drive innovation? Look no further! arenaflex is seeking an Experienced Full Stack Senior Customer Solutions Engineer to join our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products.

About arenaflex

arenaflex is a global leader in software development, committed to empowering our customers to solve their most complex business challenges. With a foundation built on empathy, humanity, trust, and love, we strive to make a difference for others through our work. Our team of passionate problem-solvers is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our movement.

Job Summary

As a Senior Customer Solutions Engineer at arenaflex, you will be responsible for delivering differentiated exceptional customer experiences to our customers. You will work closely with our customers to understand their needs and provide tailored solutions to meet their requirements. Your technical expertise and passion for mainframe modernization and monitoring will be essential in helping our customers achieve their goals.

Key Responsibilities

- Collaborate with customers to understand their mainframe modernization and monitoring needs - Design and implement customized solutions using IBM OMEGAMON and other IBM Mainframe products - Provide training and support to customers on the use of IBM OMEGAMON and other IBM Mainframe products - Work closely with our sales team to identify new business opportunities and develop strategic plans to pursue them - Stay up-to-date with the latest developments in mainframe modernization and monitoring, and apply this knowledge to improve our solutions and services - Participate in the development of new products and services, and provide feedback to our product management team

Core Technical Skills

- Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS - Familiarity with mainframe architecture and components - Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks) - Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI - Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU) - Knowledge of tailoring monitoring profiles and situations - Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

Configuration and Deployment Skills

- Experience with installing IBM software using SMP/E - Applying maintenance and configuring product updates - Experience using Omegamon Configuration Manager - Defining and enabling situations (alerts), thresholds, and historical data collection - Implementing security settings via RACF or external security managers - Configuring SAF-based authentication and authorization

Integration and Automation

- Integrating OMEGAMON with NetView, GDPS, or Service Management tools - Using APIs or exits for custom alert handling or automation - Writing and modifying JCL, REXX scripts, or CLISTs - Setting up historical data collection and reporting via Tivoli Data Warehouse - Experience with TCR or modern dashboards like Grafana is a plus

Soft Skills and Practices

- Analyzing performance data to tune the system and reduce overhead - Accurately documenting configurations and changes - Collaborating with operations teams, developers, and performance analysts - Strong written and verbal communication skills - Commitment to arenaflex core values of trust, humanity, love, and empathy

Education and Experience

- Bachelor’s Degree, or equivalent experience - 8 + years as a Systems Programmer or other similar position - 4+ years customer facing consulting experience - Development, application lifecycle or change management experience is a plus

Information Security

Information security is everyone’s responsibility. A fundamental principle of information security at arenaflex is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At arenaflex, we are committed to an inclusive workplace environment, where every team member can thrive by bringing their full selves to work. Being a team member means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.

What arenaflex can offer you

- Unlimited Vacation Time as well as paid holidays and sick time - Health and Wellness coverage options for team members and dependents - Life and disability coverage - Fidelity 401(k) and Roth Retirement Savings with matching contributions - Monthly student debt benefit program - Tuition Reimbursement and Certificate Reimbursement Program opportunities - Leadership and skills training opportunities

EOE M/F/Vet/Disability

arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. arenaflex is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Reasonable Accommodation

arenaflex is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Apply Now

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team of passionate problem-solvers and help us make a difference for our customers and the world. Apply to this job Apply for this job