Experienced IT Customer Support Representative – Automotive Industry Expertise
At arenaflex, we're on a mission to revolutionize the way we approach customer support in the automotive industry. As a leading provider of innovative solutions, we're seeking a highly motivated and experienced IT Customer Support Representative to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for technical troubleshooting, we want to hear from you!
About arenaflex
arenaflex is a dynamic and forward-thinking organization that's dedicated to empowering our customers with cutting-edge technology and expertise. With a strong focus on innovation, collaboration, and customer satisfaction, we're committed to creating a work environment that's both challenging and rewarding. Our team is comprised of positive, driven individuals who are passionate about making a difference in the automotive industry.
Job Summary
As an IT Customer Support Representative at arenaflex, you'll play a critical role in providing exceptional customer experiences to our partners and customers. You'll be responsible for executing diagnosis, programming, calibrations, and repair recommendations for vehicles located in various repair facilities. Your ability to effectively manage time and organize resources while professionally interacting with Elite Electronics partners is essential.
Key Responsibilities
* Serve as a primary partner contact as needed within the service process, completing primary duties in a call center environment.
- Provide diagnostic and technical subject matter expertise in a customer service-centric manner to each partner/customer.
- Provide first call final resolution to as many vehicle scans as possible, escalating when needed, but helping the customer complete the process and move the vehicle through their repair sequence.
- Educate our partners/customers on the importance of diagnostic scans.
- Assist Remote technicians with required diagnostic tests and in performing technical evaluations.
- Adhere to all company policies, procedures, safety, and environmental rules.
- Assumes other duties as assigned.
Supervisory Responsibilities
* Not responsible for supervising employees.
Minimum Requirements
* Education & Experience: + Minimum of 6 months experience in the automotive industry at an entry-level position. + Technical or Vocational school graduate and/or OEM training.
- High School Diploma/GED.
- Understanding of the automotive industry and various manufacturer acronyms and lingo.
Preferred Requirements
* High School Diploma/GED.
- Understanding of the automotive industry and various manufacturer acronyms and lingo.
Knowledge/Skills/Abilities
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
- Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain, and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to department or middle management.
- Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures.
- Decisions generally affect one's job or assigned functional area.
- Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
- Handle multiple tasks or projects simultaneously with moderate complexity.
Essential Physical Demands/Work Environment
* While performing the duties of this job, the employee is occasionally required to stand, walk, push, pull, squat, bend, reach, climb stairs, balance, stoop, kneel, crouch, or sit for extended periods.
- The employee may be exposed to hazardous situations, conditions, and equipment. Must be able to work in cramped spaces or underneath vehicles that may require getting into awkward positions. May regularly wear personal protective equipment (PPE). May be exposed to extreme temperatures and high noise levels.
- Travel may be required periodically, including overnight stays (contingent on position requirements).
- Must be able to lift up to 75 pounds.
Compensation
* $22 - $27 per hour, depending on experience
Why Join arenaflex?
* Competitive benefits package
- Opportunities for growth and professional development
- Supportive work environment
- Collaborative team culture
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced IT Customer Support Representative looking for a new challenge, we want to hear from you! Apply now to join our team at arenaflex and take the first step toward a rewarding career. Apply to this job Apply for this job