Experienced Business Development and Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're passionate about making a lasting impact in our local communities, empowering others, and sharing our passion for water safety and a lifelong love of the water. As a Business Development and Customer Service Representative, you'll play a vital role in our mission to promote water safety and provide exceptional customer service to our valued clients.

About arenaflex

arenaflex is a leading provider of swimming lessons and water safety programs for children and adults. Our franchise locations are independently owned and operated by dedicated franchisees who share our commitment to excellence and customer satisfaction. As a Business Development and Customer Service Representative, you'll be part of a fun-loving team of dedicated professionals who are passionate about making a difference in their local communities.

Job Summary

We're seeking an experienced Business Development and Customer Service Representative to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for answering phones, meeting enrollment targets, delivering exceptional customer service, processing customer requests, and setting up water safety presentations. You'll also be responsible for making outbound calls to leads, managing and resolving customer issues and complaints, and providing customers with product and service information.

Key Responsibilities

* Answer calls, manage online chat, and respond to emails in a timely and professional manner

• Make outbound calls to leads, such as daycare centers, preschools, mother's groups, and other local businesses, to promote our services and meet enrollment targets
• Manage and resolve customer issues and complaints in a fair and professional manner
• Provide customers with product and service information, including pricing, schedules, and promotions
• Accurately enter new customer information into our system and update existing customer information
• Process payments, class changes, move-ups, orders, forms, and applications in a timely and accurate manner
• Identify and escalate priority issues to management for prompt resolution
• Make follow-up and outbound calls to follow up on leads and ensure customer satisfaction
• Enter roll (attendance) sheets into our system and document all call information according to standard operating procedures
• Complete call logs and produce call reports to track customer interactions and sales performance
• Attend in-person staff meetings as required to stay informed about current and upcoming events and promotions in the local marketplace

Essential Qualifications

* 1-2 years of experience in customer service and sales, preferably in a retail or service-based industry

• High school education or equivalent
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to maintain a positive attitude and provide exceptional customer service in a fast-paced environment
• Proficiency in phone systems and computer programs, including Microsoft Office and Google Suite
• Ability to multitask and prioritize tasks to meet sales and customer service targets
• Satisfactory completion of arenaflex's online training program, including Jack Rabbit (POS and Scheduling) and Call Center SkyPrep

Preferred Qualifications

* Experience working with children or in a child-focused job

• Ability to fluently speak additional languages, such as Spanish or Mandarin
• Previous experience in a sales or business development role
• Knowledge of the local market and ability to identify opportunities for growth and expansion

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong sales and customer service skills
• Ability to multitask and prioritize tasks to meet sales and customer service targets
• Proficiency in phone systems and computer programs, including Microsoft Office and Google Suite
• Ability to maintain a positive attitude and provide exceptional customer service in a fast-paced environment
• Strong problem-solving and analytical skills, with the ability to identify and escalate priority issues
• Ability to work effectively in a team environment and contribute to a positive and productive work culture

Career Growth Opportunities and Learning Benefits

As a Business Development and Customer Service Representative at arenaflex, you'll have the opportunity to develop your skills and knowledge in sales, customer service, and business development. You'll also have access to ongoing training and development programs, including our online training program and regular coaching and feedback from management. With arenaflex, you'll have the opportunity to grow your career and take on new challenges and responsibilities as you develop your skills and expertise.

Work Environment and Company Culture

arenaflex is a fun-loving and dynamic work environment that values teamwork, innovation, and customer satisfaction. Our team is passionate about making a difference in our local communities and providing exceptional customer service to our valued clients. As a Business Development and Customer Service Representative, you'll be part of a close-knit team that is committed to excellence and customer satisfaction.

Compensation and Benefits

* Hourly rate: $10.00 - $15.00 per hour, commensurate with experience

• Incentive opportunities for meeting sales and customer service targets
• Flexible work-from-home options available
• Ongoing training and development programs, including our online training program and regular coaching and feedback from management
• Access to a fun and dynamic work environment that values teamwork, innovation, and customer satisfaction

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in your local community, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or training programs to our online application portal. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job