Experienced Customer Support Representative II – Hybrid or Remote
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading innovator in the life sciences industry. As an Experienced Customer Support Representative II, you will be the voice of our customers, working closely with them to understand their needs and provide tailored solutions that exceed their expectations.
About arenaflex
At arenaflex, we're dedicated to helping people live healthier, safer, and more fulfilling lives. Our cutting-edge imaging solutions empower scientists, physicians, and engineers to unlock new discoveries and push the boundaries of what's possible. With a rich history spanning over 100 years, we've established ourselves as a trusted leader in the industry, and we're committed to continuing our legacy of innovation and excellence.
Job Summary
As an Experienced Customer Support Representative II, you will play a critical role in ensuring the satisfaction of our customers, both internal and external. You will be responsible for providing exceptional phone support, processing transactions with high accuracy, and coordinating with internal departments to ensure timely delivery of customer orders. Your attention to detail, problem-solving skills, and ability to work independently will be essential in driving process improvements and delivering outstanding customer experiences.
Key Responsibilities
* Provide professional phone support to customers, responding to their inquiries and resolving issues in a timely and courteous manner
* Process transactions, including sales orders, with a high degree of accuracy and attention to detail
* Coordinate with internal departments, such as Order Fulfillment, Planning, Manufacturing, Finance, and Shipping, to ensure timely delivery of customer orders and information related to their requests
* Work on process improvements to provide better service to our customers and streamline our workflow
* Maintain accurate information in our CRM system
* Follow up on all transactions to ensure customer requests are fulfilled in a timely manner
* Show an understanding of the complete order process, acting with urgency and professionalism to resolve any issues
* Meet personal and customer service team KPIs on a daily, weekly, and monthly basis
* Ability to work independently and problem-solve
* Work on special projects as necessary
Requirements
* High school diploma or GED equivalent required
* 3-5 years of experience in a business environment, with previous customer service experience required
* Excellent customer service skills, with enthusiasm and tact both in writing and over the phone
* Ability to multitask, organize, and prioritize tasks
* Familiarity with CRM systems and practices
* Strong knowledge of Microsoft Outlook Applications
* Strong work ethic and attention to detail
* Positive outlook with the ability to promote teamwork and good working relationships
* CRM system knowledge (e.g., Salesforce, SAP, or Netsuite)
* Bachelor's Degree in a business or other discipline preferred, or equivalent customer service experience required
Preferred Qualifications
* Many arenaflex positions are located at export-control-restricted work locations or require access to export-controlled information. To be considered for these positions, you must be a U.S. Person. If hired, you must be able to provide valid proof of such status.
Compensation and Benefits
* $19.24/hr - $25/hr plus 5% corporate bonus
* Competitive salaries
* Robust 401(k) program
* Annual bonus program
* Comprehensive medical benefits
* Tuition reimbursement
* Parental and adoption leave
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our hybrid and remote work options allow you to balance your work and personal life, while our comprehensive benefits package ensures you're taken care of. Join our team and be part of a dynamic, fast-paced environment where you'll have the opportunity to grow, learn, and make a meaningful impact.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Visit our website at arenaflex.com to learn more about our company culture, values, and benefits. Apply now and take the first step towards a rewarding career with arenaflex.