Experienced Full Stack Customer Care Advocate – TRICARE Virtual Support in South Carolina
At arenaflex, we're dedicated to providing exceptional customer care services to our clients, and we're seeking experienced contact center professionals to join our team as inbound benefit support representatives. As a Remote Customer Care Advocate, you'll play a vital role in handling calls from TRICARE beneficiaries, providing them with accurate and timely information about their benefits, contracts, eligibility, and claims.
About arenaflex
arenaflex is a leading provider of customer care services, working with partner companies to source qualified talent for their open roles. We're committed to supporting military-affiliated job seekers, including Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Our organization is passionate about providing long-term, full-time employment opportunities with competitive benefits and career growth prospects.
Job Highlights
* Long-term, full-time employment (not seasonal or contract-based)
- Paid training to prepare you for success
- Competitive benefits, including:
+ 11 paid holidays + Paid time off + Healthcare coverage + Long- and short-term disability + Term life insurance + 401K retirement plan
Job Duties
As a Remote Customer Care Advocate, you'll be responsible for:
- Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims
- Successfully completing paid virtual (at-home) training and applying learned skills on the job
- Operating a PC to extract information, document inquiries, and track activities in the database
- Thoroughly documenting inquiry outcomes for accurate tracking and analysis
- Coordinating with team members to ensure timely handling of TRICARE member requests
- Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary
- Meeting quality, member experience, and first-time resolution objectives while responding to customer needs
- Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges
Requirements for Success
To excel in this role, you'll need:
- Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance
- Pre-employment background checks will be conducted, including U.S. citizenship verification
- A personal PC or laptop with a wired internet connection is required for this role. You must be able to connect to the client environment within five (5) minutes. Additional equipment will be provided to meet security requirements for your home office. Once you complete your training, you will be issued company equipment (computer, monitors, etc.)
Compensation and Benefits
During training, employees are paid a flat rate. After training, pay increases. Employees are eligible for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment. Employees who choose to maintain their existing medical benefits can allocate benefit dollars to other available options.
Pay Range
The pay range during training starts at $14 per hour, and increases post-training, with additional consideration for periodic increases. Performance incentives are also offered for the role.
Why Join arenaflex?
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters career growth and development. As a Remote Customer Care Advocate, you'll have the opportunity to:
- Work from the comfort of your own home, with a flexible schedule that suits your needs
- Develop your skills and knowledge in customer care, with ongoing training and support
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a competitive compensation package, with opportunities for career advancement and professional growth
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!
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