Experienced Customer Support Engineer – Frontend Cloud Platform
At arenaflex, we're revolutionizing the way developers build, scale, and secure the web. Our Frontend Cloud provides the ultimate developer experience and infrastructure to create faster, more personalized web applications. With a growing list of high-profile customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, we're shaping the future of web development. As a Customer Support Engineer at arenaflex, you'll play a critical role in helping our customers achieve their goals and delivering exceptional customer experiences. You'll join a team of passionate engineers who are dedicated to creating an environment where you can do the best work of your life.
About the Role:
As a Customer Support Engineer, you'll report to the Manager, Customer Support Engineering, and be responsible for resolving customer concerns, creating and improving internal tooling, and engineering solutions to help arenaflex customers get the most out of our platform. You'll work closely with our engineering team to troubleshoot customer issues, develop and improve internal tools, and provide advice and assistance to other teams.
Key Responsibilities:
* Solving complex customer cases and providing timely resolutions
- Troubleshooting customer issues alongside our engineering team
- Collaborating with other arenaflex teams to provide advice and assistance, both internally and externally
- Developing and improving internal tools alongside engineering
- Specializing in a few product areas and owning that within the team
- Improving existing and identifying new internal documentation, processes, and policies
- Assisting Customer Success Managers with Enterprise requests
What You'll Need:
* Excellent communication skills and the ability to earn customer trust
- Frontend development experience with Next.js
- Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS
- Experience with incident management and procedural communication
- Passion for delivering exceptional customer experiences
- Availability to work within a weekend and on-call rota
- Ability to work with a fully remote, globally distributed team
Nice to Have:
* Experience with CDNs and a good understanding of caching techniques
- Work with monorepos and/or custom, complex CI/CD pipelines
What We Offer:
* Competitive compensation package, including equity
- Learn and Grow – we provide mentorship and send you to events that help you build your network and skills
- Flexible Time Off
- We'll provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
Salary Range:
The San Francisco, CA pay range for this role is $100,000.00 - $140,000.00. This salary range is an estimate. Actual salary will be based on job-related skills, experience, and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation.
Diversity, Equity, and Inclusion:
arenaflex is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
How to Apply:
If you're passionate about delivering exceptional customer experiences and want to join a team of talented engineers, apply now! Tell us why you'd be a good fit for the Customer Support Engineer role. Apply for this job