Retreat Operations Coordinator (Remote)

Benefits:

• 401(k)

Empowher Pickleball is the premier women’s pickleball company in North America, creating transformative camp and retreat experiences for women who are ready to own their game — and their life. We’re growing fast and looking for a detail-obsessed, creative, get-it-done Retreats & Events Operations Coordinator to join our remote team. This role sits at the intersection of event logistics and brand marketing. You’ll be the person who makes sure every retreat runs like clockwork — and that our events look as good as they feel. You’ll work closely with our COO and CEO and be a key part of the team that shows up for thousands of women across the country. Type | Part-time (15–20 hours/week) with potential to grow to full-timeCompensation | $20.00+/hourEmployment Classification | W-2 Employee (Part-Time) — Non-Exempt (eligible for overtime)Location | Remote — work from anywhere with reliable internetEvent Travel | Required as needed — domestic and international retreat locationsReports To | COO and CEOEligible States | IL, OH, VA, MI, WI, MO, AZ, CO, OR — other states considered case by caseEquipment | Employee provides own computer and reliable internet. Company provides all software access.Background Check | Required — criminal check and 2–3 professional references as condition of offer What You’ll Do Event Logistics

• Coordinate venue and meeting space confirmations for camps and retreats
• Manage flight manifests, allergy lists, and attendee documentation
• Confirm tables, cocktail hours, and reserved dinner spaces with resort partners
• Coordinate boat excursions and special experiences (e.g., Turks & Caicos events)
• Assign coaches to events and gather their availability across the calendar
• Track and update event numbers as registrations change
• Finalize itineraries for both clients and staff; coordinate details with event leads
• Update staff workbook for each event in coordination with event leads
• Own the Retreats inbox — monitor, respond, and route as appropriate

Retreat Communications

• Own and send the retreat email communication
• Coordinate email content with event leads to ensure accuracy and alignment
• Track email delivery and follow up on any outstanding attendee actions

Retreat Operations & Tracking

• Owner of the Retreat Metrics — keep all retreat milestones, pacing, and task assignments current
• Run the retreat portion of the weekly team meeting: present status updates, flag risks, and drive accountability across owners
• Maintain and update the Retreats Document SOP as processes evolve

Procurement & Ordering

• Order event merchandise to include managing sizes, quantities, and delivery timelines for all events
• Coordinate vendors and confirm delivery to event locations on time

Marketing & Design

• Develop visual assets and promotional materials using common design platforms
• Coordinate production and distribution of printed marketing pieces for upcoming events
• Provide digital files to partner locations and ensure successful delivery
• Maintain brand consistency and support timely preparation for event needs

What We’re Looking For Must-Haves

• 2–3 years of experience in event coordination, hospitality, or operations
• Obsessive attention to detail — you catch what others miss
• Strong communicator who can represent our brand warmly and professionally
• Comfortable managing multiple vendors, deadlines, and moving parts simultaneously
• Proficient in Canva or similar design tools — you have a good eye for brand
• Self-starter who doesn’t need hand-holding to get things done
• Comfortable with remote work and online tools (Google Workspace, Canva, GoHighLevel, etc.)
• Able and willing to travel to events as needed — domestic and international
• Highly organized with the ability to own recurring systems and trackers independently

Nice-to-Haves

• Background in women’s sports, fitness, or wellness
• Experience working with resort or hospitality partners
• Familiarity with Go High Level or similar CRM/automation tools
• Experience with print production and vendor coordination
• Pickleball player or enthusiast — you get what we’re building

Who You Are You thrive in organized chaos. You’re the person who sends the reminder before anyone asks, triple-checks the allergy list, and still has time to make the poster look amazing. You own your systems without being asked, show up to every meeting prepared, and follow through until the job is done. You care deeply about the experience our women have — and you understand that a smoothly run event is an act of love. You’re professional, reliable, and probably already own a pickleball paddle. Compensation & Benefits This role starts at $20.00/hour at 15–20 hours per week, with the opportunity to grow into a full-time position as Empowher Pickleball continues to scale. We’re building something special here — and the right person will grow with us. What we offer:

• Flexible remote work — set your own schedule within agreed hours, work from anywhere
• Travel to dream destinations — event travel to Turks & Caicos, Punta Cana, Spain, and more is part of the job, not a bonus
• Front-row seat at a growing brand — real ownership and real impact, not a junior slot on a big corporate team
• Direct access to leadership — small team means you work directly with the CEO and COO, not through layers of management
• Growth path — this role has a direct line to full-time as we scale
• A mission you can get behind — we exist to empower women, and every event you run is proof of that

What we don’t currently offer:The following benefits are not currently available for this part-time role. Eligibility will be reassessed if/when the role transitions to full-time.

• Health insurance

Performance Expectations This role is evaluated on the following core dimensions:

• Retreat logistics accuracy — attention to detail & problem solving
• Email cadence ownership — all retreat communications sent on time and tracked
• Retreat Rhythmics Tracker maintained — always current, no stale data
• Vendor and procurement management — orders confirmed and delivered on time
• Brand standards compliance — all materials on-brand, approved, and delivered on deadline
• Communication — proactive, clear, and reliable with team leads and leadership

Formal performance check-ins occur at 30 days, 90 days, and annually thereafter. Ongoing feedback is provided directly by the COO and CEO. Selection Requirements Candidates selected for hire are subject to the following as a condition of employment:

• Background check — criminal background screening conducted in compliance with the Fair Credit Reporting Act (FCRA) and applicable state law
• Reference checks — 2–3 professional references required
• Skills assessment — a brief practical exercise to assess organization and communication skills may be requested during the interview process

Equal Opportunity Employer Empowher Pickleball LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.OWN YOUR LIFE. OWN YOUR GAME.

This is a remote position.

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