Experienced Customer Success Manager – West Coast Expansion

About arenaflex

arenaflex is a leading provider of innovative workflow orchestration, automation, and AI platform solutions. Founded in 2018 with co-headquarters in Dublin and Boston, our mission is to empower businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. With a diverse range of customers, from startups to public companies, we're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.

At arenaflex, we're driven by our values of Simplicity, Speed, and Soundness. We're excited about what's next, and we're looking for talented professionals to join us on our journey.

Job Summary

We're seeking an experienced Customer Success Manager to play a critical part in the exciting growth trajectory of arenaflex. As a key member of our team, you'll drive adoption and expand the usage of our automation platform across the customer base, ensuring that our customers realize the full potential of our solution. You'll work closely with our customers from onboarding to ongoing support, expansion, and renewals, providing feedback to our Product and Engineering teams to shape the future of our product.

Key Responsibilities

• Lead a first-class onboarding experience and ensure customer use cases and requirements are met in the specified timeline.
• Translate technical customer needs to internal technical teams and deliver feedback to the Product team on new feature requests and enhancements to shape and improve the platform.
• Coordinate onboarding and business reviews to evaluate performance, learn about the customers' priorities, and locate new opportunities to promote expansion within existing and new teams.
• Partner with internal resources to build account plans and align customer needs with use cases to increase platform usage.
• Proactively identify risks to the customer achieving their stated goals, and work with the CSM/PM teams to develop and drive a comprehensive risk mitigation plan.
• Identify issues that impact customers and/or challenges in the business and provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs, and/or assets.
• Develop and drive a renewal plan and deliver a strategic message to analysts, management, and the C-Suite on the value of arenaflex and next steps for the account.
• Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer.

What You Bring with You

• 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company.
• Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other).
• Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners.
• Knowledge of APIs and how they function.

Target Annual Earnings (salary + commission): $125K OTE

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Why Join arenaflex?

At arenaflex, we're all about trying new things and taking the leap. If you're second-guessing your application, we hope you'll trust your gut and take the leap too! Applying for a new job isn't always easy, especially if you're thinking of a career pivot – but we're big believers in learning and growth here at arenaflex, so you've nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We'd love to hear from you.

Equal Employment Opportunities

arenaflex provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age, or sexual orientation.

Apply Now

Ready to take the leap and join arenaflex on our exciting journey? Apply now to become a part of our talented team!