Experienced Customer Success Manager – Ford Pro Solutions

Join arenaflex, a leading innovator in the automotive industry, as we seek an exceptional Customer Success Manager to drive the success of our Ford Pro Solutions customers. As a key member of our team, you will play a vital role in ensuring our customers achieve maximum return on investment (ROI) and loyalty throughout their journey with arenaflex.

About arenaflex

arenaflex is a global leader in the automotive industry, dedicated to delivering innovative solutions that transform the way people and businesses interact with vehicles. Our commitment to excellence, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. As a Customer Success Manager, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Key Responsibilities

As a Customer Success Manager, you will be responsible for:

• Acting as the primary point of contact for customers post-sale, providing exceptional support and guidance to ensure successful adoption and utilization of Ford Pro Solutions.
• Leveraging analytics to proactively engage with existing customers, improving product adoption and ensuring their success throughout the customer life cycle.
• Continuously improving processes by collecting and incorporating customer feedback to enhance overall customer success.
• Building strong relationships with customers to understand their business needs and identify opportunities to increase their ROI.
• Collaborating with internal stakeholders and channel partners to advocate for customer needs and preferences.
• Demonstrating exceptional customer service by providing timely, accurate, and consistent support to external and internal stakeholders.
• Attaining established objectives regarding quality targets, productivity, and customer file maintenance within our CRM.
• Resolving conflicts, solving problems, and providing exceptional customer service to external and internal stakeholders.

You'll Have...

* A Bachelor's Degree or equivalent combination of relevant education and experience.

• 4+ years of work experience in a customer-facing role.
• 4+ years of experience demonstrating excellent follow-up practices, evidenced by consistently achieving a high Customer Satisfaction (CSAT) score and/or High Net Promoter Score (NPS) for interactions involving follow-up.
• 2+ years of experience utilizing a CRM tool (i.e. Salesforce).

Even Better, You May Have...

* Both written and verbal fluency in English and Spanish.

• Exceptional soft skills, including experience in software implementations with a focus on fleet telematics or fleet management software.
• Experience working with Dealers or Commercial Fleet customers in a sales or service capacity.
• Analytical skills, with the ability to synthesize information to understand issues and solutions.
• Critical thinking skills, with the ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Highly organized, with the ability to multi-task and handle multiple ongoing projects.
• Detail-oriented, with a focus on building client trust, appreciation, and respect.
• Flexible, with the ability to work in a fast-paced environment and adapt to changing circumstances.
• Clear communication skills, with the ability to write and present effectively in a remote environment.
• Adaptable, with the ability to respond to changing circumstances and manage, solve problems, and provide solutions in a climate of ambiguity.
• High emotional intelligence, with the ability to build relationships, defuse conflict, and foster customer-centricity.

Why Join arenaflex?

As an established global company, we offer the benefit of choice. You can choose what your arenaflex future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more.
• Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

Compensation and Benefits

This position is a range of salary grades 6-8. For more information on salary and benefits, please click here: https://fordcareers.co/GSRSP1

Visa Sponsorship and Equal Opportunity Employer

Visa sponsorship is not available for this position. Candidates for positions with arenaflex must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.

How to Apply

If you think you can bring value to arenaflex, we encourage you to apply! Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply To this Job Apply for this job