Experienced Part-Time Customer Advocacy Contractor – Amplify Customer Voices and Drive Sales Success at arenaflex
Are you a marketing or customer success professional with a passion for customer relationships and a background in reference programs, customer marketing, or advocacy? Do you thrive on organization, project coordination, and building strong customer relationships? If so, we invite you to join our team at arenaflex as a Part-Time Customer Advocacy Contractor.
About arenaflex
arenaflex is a leading provider of threat intelligence, emergency communication, and travel risk management solutions that help organizations protect their people and businesses through all phases of an emergency. Our award-winning solutions support essential communication for thousands of leading businesses in more than 150 countries. We are committed to creating a collaborative and exciting place for all to work, ensuring a diverse, inclusive, and equitable workplace for all people.
Our Values
At arenaflex, we live by a set of core values that reflect our commitment to excellence, customer satisfaction, and teamwork:
- We're humans not robots: We believe in treating our customers and colleagues with empathy and respect.
- Customers always come first: We prioritize our customers' needs and strive to exceed their expectations.
- We work better together: We foster a collaborative environment where everyone contributes and grows.
- Simplicity is our strength: We focus on simplicity and clarity in our solutions and interactions.
- Our reputation is priceless: We take pride in our reputation and strive to maintain the highest standards of integrity.
- Hard work pays off: We believe in recognizing and rewarding hard work and dedication.
Job Summary
As a Part-Time Customer Advocacy Contractor at arenaflex, you will play a critical role in connecting prospects with enthusiastic customers and supporting initiatives that showcase our customer community across various channels. You will work closely with the Customer Advocacy Manager to amplify the voices of our happiest customers across sales, marketing, and customer success initiatives.
Key Responsibilities
* Identify and match ideal customer references to support active sales opportunities
- Manage outreach and coordination with reference customers to fulfill sales requests
- Maintain documentation and help report on key metrics such as reference fulfillment, review engagement, and customer participation
- Track activity and outcomes within Salesforce
- Support ad-hoc strategic initiatives led by the Customer Advocacy Manager
- Assist with customer recruitment for stories, testimonials, video interviews, and other advocacy opportunities
- Coordinate logistics and communications for customer-facing programs (e.g., Customer Advisory Board, Customer Advocacy Program, etc.)
- Ensure customer quotes, logos, and review content are approved and up to date across marketing materials and web pages
- Assist with cross-functional coordination between marketing, sales, and customer success to align advocacy efforts
What You Bring to the Role
* Bachelor's degree in Marketing, Communications, Business, or equivalent experience
- Detail-oriented, with a strong commitment to excellent, mistake-free work
- Strong written and verbal communication skills
- Familiarity with customer relationship management (CRM) tools (e.g., Salesforce) or willingness to learn
- Ability to work independently and cross-functionally
- Highly organized project manager, adept at prioritizing and managing competing deadlines
- Demonstrates a growth mindset and eagerness to learn quickly in a fast-paced, evolving environment
Why You'll Love Working at arenaflex
* Competitive base salary + amazing rewards and incentives – we love celebrating each other's successes
- Flexible schedule
- Commitment to community service with opportunities to give back
- A Best Places to Work company 9 years in a row as well as numerous other awards
- Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
How to Apply
If you're a motivated and detail-oriented professional with a passion for customer relationships and advocacy, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and submit your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to creating a diverse, inclusive, and equitable workplace for all people. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job