Experienced Manager, Customer Supply Chain – Strategic Partnership & Supply Chain Optimization

At arenaflex, we're on a mission to revolutionize the beauty industry with our commitment to clean, cruelty-free, and affordable products. As a leading player in the market, we're constantly pushing the boundaries of innovation and excellence. Our team is passionate about delivering exceptional customer experiences, and we're seeking a talented Manager, Customer Supply Chain to join our International Operations team in London, UK or Germany, with remote work options.

About arenaflex

arenaflex is a dynamic and forward-thinking company that has been at the forefront of the beauty industry since 2004. Our portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Well People, Keys Soulcare, and Naturium, among others. With a strong focus on clean beauty, accessibility, and customer satisfaction, we've achieved remarkable growth and success, with 25 consecutive quarters of net sales growth. Our commitment to our team's well-being and happiness is unparalleled, offering a total compensation philosophy that includes competitive pay, benefits, bonus eligibility, equity, flexible time off, and a hybrid work environment.

Culture and Compensation

At arenaflex, we believe in a "one team, one dream" approach, where every employee can participate in our business success. Our total compensation philosophy is designed to reward and recognize individual contributions, while fostering a culture of collaboration, innovation, and excellence. Some of the benefits we offer include:

• All employees are on the same bonus plan tied to our financial performance, with a bonus plan that has paid 200% of target in each of the last three years.
• All employees receive equity at arenaflex, including a new hire grant and eligibility for an annual refresh grant.
• A hybrid work environment that balances flexibility and collaboration.
• Half-day Fridays year-round, promoting work-life balance and employee satisfaction.

Position Summary

As a Manager, Customer Supply Chain, you will be responsible for delivering exceptional customer experiences to our key customers, partnering on day-to-day activities and projects to drive supply chain improvements both internally and externally. This role requires adaptability, problem-solving skills, and the ability to build strong relationships with customers and internal stakeholders. You will be the single point of contact for arenaflex to customer operations, leading customer-specific supply chain projects and initiatives.

Responsibilities

* Lead Customer Specific Supply Chain Projects and initiatives, serving as the single point of contact for arenaflex to customer operations.

• Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics.
• Develop a deep understanding of the retail customer's distribution strategy and success metrics, helping to build supply chain relationships and strategic approach with key retailers.
• Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business.
• Proven influencing skills that deliver optimal productivity for both arenaflex and the customers.
• Broad understanding of policies, processes, and systems relating to retail distributor operations.
• Oversee and ensure smooth order processing with DC's and timely delivery to all customers, with a focus on innovation planning and customer expansion.
• Support onboarding of new customers, contributing to internal and external efforts.
• Provide weekly sell-in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales, and Operations stakeholders.
• Fill in weekly KPI's for fulfillment and In-stocks, working to a target of +98.5%.
• Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working alongside demand planning.
• Internal and external collaboration for alignment and opportunity identification.
• Participate and contribute to customer demand forecasting, maximizing forecast accuracy.
• Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence.
• Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer.
• Responsible for teaching and influencing the internal organization of the "arenaflex way" regarding customer expectations and execution for each customer within scope.

Requirements

* German and English speaking with 5+ years of experience desired in FMCG supply chain.

• Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience.
• Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes.
• Excellent communication skills both verbal and written.
• Ability to communicate with Senior management effectively and clearly.
• Proven experience of building and relationships with key customers and delivering results.
• Able to work autonomously, managing own workload.
• Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities.
• Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives.
• Able to make decisions with little data or where data may be ambiguous.
• Excellent Excel Skills and knowledge.
• Proficient in Microsoft Suite (Word, PowerPoint, and Outlook).
• Willingness to travel across the region as required.

If you're a motivated and results-driven professional with a passion for supply chain optimization and customer satisfaction, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job