Experienced Customer Experience Agent – French Speaking – Join arenaflex's Dynamic Team!

At arenaflex, we're revolutionizing the world of commerce by blending community, shopping, and entertainment into a unique and engaging experience for our users. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces – together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest arenaflex updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

About the Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team, you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
• Become an expert in the arenaflex product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

Curious about who thrives at arenaflex? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. A hungry individual looking to jumpstart their career in a fast-paced environment, willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome.

Essential Qualifications:

* 2+ years of support experience handling email and/or chat services

• Weekend availability required
• Fluent in English and French, with an understanding of the French Market
• Understanding of E-commerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer-first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree preferred
• Previous start-up experience is a plus

Preferred Qualifications:

* Experience working in a fast-paced, dynamic environment

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Benefits:

* Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision
• Work From Home Support

+ Home office setup allowance + Monthly allowance for cell phone and internet

• Care benefits

+ Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses

• Pension plans internationally
• Monthly allowance to dogfood the app

+ All arenaflex employees are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use arenaflex as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!)

• Parental Leave

+ 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Apply Now

Ready to join arenaflex's dynamic team? Apply now and be a part of revolutionizing the world of commerce! Apply for this job