Enterprise Customer Success Manager (arenaflex ELM)

Join arenaflex, a trailblazer in legal technology, as we revolutionize the industry with our all-in-one legal operating solution. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving adoption, and ensuring retention and contract renewal for our expanding corporate customer base. If you're passionate about Salesforce, customer success, and helping clients achieve their goals, we want to hear from you.

About arenaflex

arenaflex is transforming the Legal industry by empowering law firms and legal departments to achieve consistent success through our innovative technology and service. With a mission to deliver better business outcomes to our clients, we've built a reputation for excellence, with 400+ enterprise businesses and 55K+ legal professionals trusting us to amplify their impact. Backed by Bessemer Venture Partners, we're proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500's fastest-growing private companies in America.

About the Role

As an Enterprise Customer Success Manager at arenaflex, you will be responsible for managing a portfolio of 20-30 client accounts, driving adoption, desired outcomes, and ensuring retention and contract renewal. You will be an expert in both arenaflex and Salesforce, working closely with clients to provide best practices, lead creative problem-solving, and recommend appropriate solutions. Your goal will be to measure success by continued expansion of arenaflex and Salesforce across your customers' organization and workflow.

Key Responsibilities:

* Monitor and manage a portfolio of 20-30 client accounts to drive adoption, desired outcomes, and ensure retention and contract renewal

• Be an expert in both arenaflex and Salesforce to best advise clients and assist with on-the-spot solutioning
• Lead goal-setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem-solving, and recommend appropriate arenaflex, Salesforce, and App Exchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts and develop and deliver on customer remediation plans
• Coordinate between clients and arenaflex internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Build strong executive relationships with main stakeholders and serve as a point of escalation if necessary
• Measure success by continued expansion of arenaflex and Salesforce across your customers' organization and workflow

You Have:

* Demonstrable technical aptitude with intermediate Salesforce Admin level tasks (flows, custom reports, complex formulas), Salesforce Admin Certification a plus

• Experience working with Fortune 500 companies is a strong plus
• Strong aptitude for new technologies, and the ability to quickly diagnose needs and identify solutions
• 3 years of experience as a Customer Success Manager (ideally with a SaaS product)
• Excellent written, verbal, and oral communication with experience making presentations to key stakeholders
• Bachelor's degree

What We Offer:

* Competitive salary range: $110,000-$115,000 (base pay)

• Bonus and benefits package
• Opportunity to work with a fast-growing company in the legal technology industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* Be part of a trailblazing company that's revolutionizing the Legal industry

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Contribute to the growth and success of a rapidly expanding company
• Enjoy a competitive salary and benefits package
• Take advantage of professional development and growth opportunities
• Be recognized and rewarded for outstanding performance

How to Apply:

If you're a motivated and results-driven individual with a passion for customer success and Salesforce, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job