Experienced Customer Success Representative – Higher Education Field
At arenaflex, we're dedicated to empowering educators and learners with innovative solutions that drive better outcomes. As a Customer Success Representative, you'll play a vital role in building lasting relationships with our customers, ensuring they achieve their goals, and driving growth for our Higher Education team. If you're passionate about education, customer success, and making a meaningful impact, we want to hear from you.
Overview
arenaflex is a leading education partner for millions of educators, learners, and professionals. Our Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers. We're looking for a motivated and customer-focused individual to join our team as a Customer Success Representative, supporting our territory in the Saint Louis, MO area.
How You'll Make an Impact
As a Customer Success Representative, you'll be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. Your work will focus on driving improved educational outcomes, cultivating relationships that result in enduring customer loyalty, retention, and growth. You'll partner closely with the Sales Representatives in the district to build and manage customer pipelines for sales, track progress through the sales pipeline, and grow digital usage.
Key Responsibilities
- Develop, maintain, and articulate in-depth understanding of arenaflex's digital products (Connect, SIMnet, GO!, Sharpen) and how they integrate with the school's Learning Management System. - Share best practices and have a working knowledge of fundamental concepts related to learning science and instructional design. - Utilize Salesforce and Gainsight daily to manage sales pipeline, track customer stages, measure pipeline velocity, and track customer engagements. - Partner with Sales and Customer Success team members to assess needs, develop implementation plans, and leverage arenaflex's support to retain existing customers and win new business. - Oversee implementation processes for both new and returning customers to ensure they are continuously positioned to achieve improved outcomes and enjoy the best experience possible. - Conduct one-on-one and group meetings via Zoom to provide consultative guidance, training, and support tailored to customer's unique needs and goals. - Provide timely follow-up to meetings and responses to incoming customer inquiries related to the implementation of our digital products. - Facilitate resolution of customer issues via troubleshooting, research, and collaboration with fellow implementation consultants, sales partners, product teams, and technical support staff. - Actively participate in team meetings, strategy calls, and learning and development exercises. - Contribute to ongoing evolution of arenaflex's products and services by relaying vital customer feedback and generating new ideas to inform future updates and enhancements.
What We're Looking For
- Bachelor's Degree. - 1-2 years experience in customer success or similar role related to software implementation (higher education experience preferred but not required). - Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical acumen and confidence. - Ability to excel in a remote setting. This is primarily a work-from-home position that requires a high level of communication, organization, and attention to detail. - Openness to travel to local accounts (5-10%) to further develop relationships with Key Decision Makers and deliver in-person training when required. - Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges. - Instructional design, teaching and/or coaching experience also a plus. - Experience using Salesforce and Gainsight is preferred.
Why Work for Us?
The work you do at arenaflex will be work that matters. As the leading education partner for millions of educators, learners, and professionals, we are expanding the possibilities of content and technology to make learning better in a connected world. Play your part and experience a sense of fulfillment that will inspire you to even greater heights.
Compensation and Benefits
The pay range for this position is between $50,000.00 - $80,500.00 USD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click [here](https://mheducation.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=261211&hashed=1059640477) to learn more about our benefit offerings.
Important Notes
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. If you're passionate about education, customer success, and making a meaningful impact, we encourage you to apply for this exciting opportunity. Apply for this job