Experienced Commercial Customer Care Lead – Bend, OR

Are you a customer-focused professional with a passion for delivering exceptional service and driving business growth? Do you thrive in a fast-paced, entrepreneurial environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading global agribusiness and consumer food product company, as our Commercial Customer Care Lead in Bend, Oregon.

About arenaflex

arenaflex is a privately held $6 billion global agribusiness company with a rich history of innovation and a commitment to sustainability. Our family of brands includes Wonderful Pistachios, Halos, POM Wonderful, FIJI Water, JUSTIN and Landmark wines, and Teleflora flower delivery service. We're proud to be a grower-owned company, with a deep connection to the land and a passion for making a positive impact on the world.

Job Summary

As our Commercial Customer Care Lead, you will play a critical role in driving high-quality customer care and supporting the order entry process, shipping and receiving, customer return coordination, contract review, and process audits. You will be responsible for leading a team of customer care professionals and collaborating with internal stakeholders to deliver exceptional customer experiences. This is a unique opportunity to join a dynamic organization that is fundamentally changing the nature of the global food supply.

Key Responsibilities

• Lead the order entry process, ensuring accuracy and efficiency in processing customer orders

• Partner with shipping and receiving teams to ensure timely and accurate delivery of customer orders
• Support customer return coordination, resolving issues and ensuring customer satisfaction
• Identify gaps and drive process improvement in the customer care process, leveraging data and insights to inform decision-making
• Collaborate with internal stakeholders to build relationships and drive business growth

Qualifications

• Highly personable and enjoys collaborative relationship building with stakeholders

• Attention to detail in a fast-paced environment
• Ability to learn and understand diverse product lines
• Ability to work with minimal supervision while sharing enthusiasm for teamwork and collaboration
• 2+ years of experience in customer care or a related field, with a proven track record of delivering exceptional customer experiences

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders

• Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer issues
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in CRM software and other customer care tools

Preferred Qualifications

• Experience in the agricultural or food industry, with a deep understanding of customer needs and preferences

• Knowledge of biopesticides and pheromone-based insect management products
• Experience with process improvement and change management initiatives
• Certification in customer care or a related field (e.g. Certified Customer Service Representative)

Career Growth Opportunities and Learning Benefits

• Opportunities for development and internal mobility, with a focus on career growth and advancement

• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem-solving and continuous improvement training
• Wonderful Giving program, allowing you to donate company money to a cause of your choice
• Wellness and health initiatives, including virtual yoga and mindful meditation classes

Work Environment and Company Culture

• Our Bend, Oregon headquarters offers a dynamic and collaborative work environment, with a focus on innovation and creativity

• We're a grower-owned company, with a deep connection to the land and a passion for making a positive impact on the world
• Our company culture values teamwork, collaboration, and customer focus, with a commitment to delivering exceptional service and driving business growth

Compensation, Perks, and Benefits

• Competitive benefits package, including Medical (including 24/7 online access to a physician), Vision, Dental, and 401k with match eligibility

• Opportunities for development and internal mobility, with a focus on career growth and advancement
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem-solving and continuous improvement training
• Wonderful Giving program, allowing you to donate company money to a cause of your choice
• Wellness and health initiatives, including virtual yoga and mindful meditation classes

How to Apply

If you're a customer-focused professional with a passion for delivering exceptional service and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Now Apply for this job