Experienced German Speaking Customer Service Administrator – E-commerce Operations at arenaflex

Join the dynamic team at arenaflex as a Customer Service Administrator, where you will play a vital role in delivering exceptional customer experiences and driving business growth. As a key member of our e-commerce operations team, you will be responsible for providing top-notch support to our customers, ensuring seamless order processing, and fostering strong relationships with our existing and new clients.

About arenaflex

arenaflex is a leading manufacturer and distributor of high-quality products, serving a diverse range of industries and customers worldwide. Our company is built on a foundation of innovation, customer-centricity, and a passion for excellence. We are committed to providing our customers with the best possible experience, and we are seeking a talented and dedicated individual to join our team as a Customer Service Administrator.

The Role

As a Customer Service Administrator at arenaflex, you will be responsible for:

• Seamlessly processing customer orders from start to finish, ensuring accuracy at every step, from order receipt to invoicing
• Being the friendly face behind the brand, nurturing relationships with existing customers and warmly welcoming new enquiries
• Coordinating with carriers and freight forwarders to ensure timely and efficient delivery of products
• Keeping customer files up to date on SAP and related software, maintaining up-to-date product and pricing information
• Providing exceptional customer service, resolving queries and issues in a professional and timely manner
• Collaborating with internal teams to ensure seamless order processing and customer satisfaction
• Identifying and implementing process improvements to enhance customer experience and operational efficiency

Key Responsibilities

* Process customer orders accurately and efficiently, ensuring timely delivery and high levels of customer satisfaction

• Respond to customer enquiries and resolve issues in a professional and timely manner
• Coordinate with carriers and freight forwarders to ensure timely and efficient delivery of products
• Maintain accurate and up-to-date customer files on SAP and related software
• Collaborate with internal teams to ensure seamless order processing and customer satisfaction
• Identify and implement process improvements to enhance customer experience and operational efficiency

Essential Qualifications

* German language proficiency (written and spoken)

• Experience working in a fast-paced sales and logistics office environment
• Ability to make quick decisions that are right for the company and the customer
• Good understanding of the transit of goods from overseas, import and export documentation
• Proficient in email, Word, and Excel
• Attention to detail and ability to multitask
• Experience with SAP/SAP S/4 Hana desirable

Preferred Qualifications

* Experience in a customer-facing role, preferably in a sales and logistics environment

• Knowledge of e-commerce operations and customer service principles
• Familiarity with SAP/SAP S/4 Hana and other relevant software systems
• Strong communication and interpersonal skills

Skills and Competencies

* Excellent customer service skills, with a focus on delivering exceptional experiences

• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Ability to work in a fast-paced environment, with a focus on accuracy and attention to detail
• Strong problem-solving skills, with the ability to identify and implement process improvements
• Proficient in email, Word, and Excel, with the ability to learn new software systems quickly
• Strong analytical and critical thinking skills, with the ability to make informed decisions

Career Growth Opportunities and Learning Benefits

* Opportunities for career growth and professional development, with a focus on customer service and e-commerce operations

• Access to training and development programs, including SAP/SAP S/4 Hana training and certification
• Collaborative and dynamic work environment, with a focus on teamwork and innovation
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

* arenaflex is a dynamic and innovative company, with a focus on customer-centricity and excellence

• Our company culture is built on a foundation of teamwork, collaboration, and a passion for delivering exceptional customer experiences
• We offer a competitive salary and benefits package, including pension and parking
• Our office is located near Scunthorpe, with easy access to public transportation and amenities

Compensation, Perks, and Benefits

* Competitive salary, up to £30,000 depending on experience

• Pension and parking benefits
• Opportunities for career growth and professional development
• Access to training and development programs, including SAP/SAP S/4 Hana training and certification
• Collaborative and dynamic work environment, with a focus on teamwork and innovation
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job