Experienced Client First Customer Advocate – Delivering Exceptional Service at arenaflex
Experienced Client First Customer Advocate – Delivering Exceptional Service at arenaflex
At arenaflex, we're committed to providing our customers with an unparalleled level of service and support. As a Client First Customer Advocate, you'll play a vital role in helping us achieve this goal by engaging with customers through various support channels, including inbound phone calls and email communication. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
The Opportunity
As a Client First Center team member, you'll be part of a dynamic and supportive team that's dedicated to providing top-notch customer service. You'll have the opportunity to work with a diverse range of customers, each with their unique needs and concerns. Your primary responsibility will be to answer customer inquiries about arenaflex products and services, resolve customer issues, and perform customer account transaction and maintenance activities accurately.
Key Skills and Qualifications
- Effective communication in a business environment
- Problem-solving abilities
- Dependability and a strong work ethic
- Adaptability and flexibility
- Teamwork and collaboration
To succeed in this role, you'll need to possess a combination of essential skills and qualifications, including those listed above. As a Client First Customer Advocate, you'll have the opportunity to enhance and demonstrate these skills, which are highly valued by employers across various industries.
Key Responsibilities
- Answering customer inquiries about arenaflex products and services through phone
- Recognizing sales opportunities and referring clients to sales associates
- Remaining current on products, services, policies, and procedures
- Resolving customer issues through account research and utilization of support materials and resources
- Performing customer account transaction and maintenance activities accurately
- Striving for first contact resolution of customer inquiries, transactions, and problem resolution
- Escalating customer requests requiring additional knowledge or expertise as defined by department leadership
Student Benefits
- Competitive pay with wages starting at $14 an hour
- Fully remote position following 2 weeks of in-person training in Cincinnati, Ohio (Note: You may be required to work in the office occasionally due to IT/systems issues)
- Earn tuition assistance as you work
- Mentorship/Coaching opportunities
Work Requirements and Expectations
To succeed in this role, you'll need to possess a proactive mindset, excellent verbal communication skills, and strong organizational, planning, and time management abilities. You'll also need to demonstrate empathy, patience, and a positive attitude in all customer interactions. Additionally, you'll need to maintain a PCI Compliant workspace and adhere to departmental and individual goals, including call metrics and quality standards.
Availability
As a Client First Customer Advocate, you'll need to create a 20+ hour weekly schedule within arenaflex's Hours of Operation:
- Monday - Friday: 8 am - 8 pm EST
- Saturday: 8 am - 5 pm EST
- Sunday: Closed
- Must have two weeknight closing shifts (until 8 pm EST) in a weekly schedule, as well as at least 2 hours on Saturdays.
About arenaflex
arenaflex is a leading organization that's dedicated to providing exceptional customer service and support. We're committed to creating a positive and inclusive work environment that fosters growth, development, and success. As a Client First Customer Advocate, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences.
Equal Employment Opportunity Statement
arenaflex provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below:
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