Experienced Customer Happiness Manager – Building Long-Term Relationships with Families in Education

At arenaflex, we're revolutionizing the way children learn and grow through immersive and hands-on experiences. As a premier STEM camp provider in NYC and Boston, we're committed to nurturing young risk-takers, problem solvers, and empathetic leaders. If you're passionate about education and building meaningful relationships with families, we invite you to join our team as an Experienced Customer Happiness Manager.

About arenaflex

arenaflex is a dynamic education startup that's passionate about enriching the learning journey of 4000+ children annually. Our mission is to create a community of passionate families who share our vision for the future of education. With a strong focus on relationship-building, we're looking for a Customer Happiness Manager who can create a lasting impact on our families and team.

Job Description

As an Experienced Customer Happiness Manager, you'll be the face of arenaflex, responsible for building long-term relationships with our families through exceptional customer support. You'll work closely with our team to improve the quality of our program through feedback and input from our families. This is an entrepreneurial and proactive role that requires a strong passion for education, excellent communication skills, and a solution-oriented mindset.

Key Responsibilities

* Communicate with customers via phone, email, and chat to provide support and build lasting relationships

• Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
• Nurture the community of arenaflex families through creative initiatives beyond regular communications, such as newsletters
• Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
• Hire, train, and manage an additional team member to delegate the responsibilities above

Qualifications

* Empathetic problem solver with excellent written and verbal communication skills

• Skilled at building long-term relationships and proactive in improving processes
• Purposeful and driven, passionate about achieving results and making an impact
• Positive attitude, solution-oriented mindset, and accountability in commitments
• Open to feedback, continuously learning, and a team player who values empathy and compassion
• At least 5 years of experience in customer support or marketing
• Extensive experience in the NYC parenting or education market is a plus

Cultural Fit

We're searching for professionals who are not just skilled but also deeply align with our core values. At arenaflex, our 'Ways of Being' guide everything we do:

• We are purposeful in our actions, always asking "why" to cultivate inner motivation.
• We ask "how to make it work" before wondering "if it will be possible."
• Our decisions are grounded in data and logic.
• We are accountable and disciplined.
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.

If these values speak to you, see how you align with our complete 'Ways of Being' at [www.arenaflex.co/value](http://www.arenaflex.co/value).

Compensation and Benefits

* $70,000 - $87,000 annual salary

• Health, Dental, and Vision Benefits
• 401K + Matching Program
• PTO Program
• Paid Holidays

How to Apply

If you're passionate about education and building meaningful relationships with families, we invite you to apply for this exciting opportunity. Please share your resume and your response to the below prompt to [[email protected]](mailto:[email protected]):

• Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role.

Join our team at arenaflex and be part of a dynamic education startup that's changing the way children learn and grow. Apply for this job