Experienced Healthcare Customer Service Representative – Remote Work Opportunity for Ohio Residents

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a global digital business services company, we're passionate about making people's lives simpler, faster, and safer. We're seeking a highly motivated and customer-focused individual to join our team as a Healthcare Customer Service Representative. This is an exciting opportunity to work from home, interact with people from diverse backgrounds, and grow your career in a dynamic and supportive environment.

About arenaflex

arenaflex is a global leader in digital business services, with over 500,000 inspired and passionate people speaking more than 300 languages. Our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. Our mission is to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Benefits of Working with arenaflex

As an arenaflex employee, you'll enjoy a range of benefits that support your personal and professional growth. These include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

At arenaflex, we believe that our employees are our greatest asset. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. As a Healthcare Customer Service Representative, you'll become a key contributor to our team, working collaboratively with colleagues to deliver exceptional customer experiences. You'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees achieve their career goals and aspirations.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, you'll need to meet the following work from home requirements:

• Internet Connection Requirements:

+ Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please create a profile, apply to the position, and take the assessments using the link below for consideration. https://careersus-arenaflex.icims.com/jobs/69623/healthcare-customer-service-representative---remote/job?mode=view

Job Type:

Full-time

Pay:

$14.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

Remote Apply for this job