Experienced Licensed P&C Customer Service Representative (Remote) Georgia

Join arenaflex, a leading provider of customer service solutions, in a dynamic and rewarding role as a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional support to our clients' members, providing a seamless and personalized experience that sets us apart in the industry.

About arenaflex

arenaflex is a mission-driven organization dedicated to helping individuals pursue their total vocation and create a wide range of career development opportunities. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for our clients. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our team members can grow and thrive.

Our Mission

Our mission is to provide outstanding customer service, exceeding expectations and building long-term relationships with our clients and their members. We strive to create a work environment that is engaging, inclusive, and supportive, where our team members can thrive and reach their full potential.

Responsibilities

As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you will be responsible for:

• Fielding inbound communication (phone, email, chat, social media, etc.) from our clients' members regarding their insurance needs
• Utilizing knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes
• Conducting research and presenting customers with a resolution to their queries
• Corresponding with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
• Executing various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks
• Adhering to performance metrics and quality standards

Key Qualifications

To succeed in this role, you will need:

• A high-speed internet connection via wired Ethernet (no Wi-Fi, satellite, or cellular hotspot or cellular internet)
• An upload speed of 5 Mbps and a download speed of 50 Mbps
• A highly stable internet service provider (ISP) with 1% or less packet loss and latency under 100ms
• An available cell phone or tablet and the ability to install our required 2FA software for multifactor authentication
• A valid Resident Property and Casualty or Personal Lines License in the state of Georgia
• A minimum of 1 year of customer service experience
• 1 year of call center experience
• A High School diploma or GED
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Ability to maintain member privacy
• Internet and research skills, with the ability to quickly become an expert in a variety of subjects
• Computer savvy and able to resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• Ability to multitask in several computer applications at once while holding a conversation with a customer

Benefits and Perks

As a valued member of our team, you will enjoy:

• Hourly pay rate of $22.50
• FREE access to personal and professional support through the arenaflex Care Coaches' program
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages
• Paid time off
• Opportunities for career growth and development through our arenaflex University scholarship program
• A fun and inclusive work environment that values diversity and inclusion

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or contact us at [[email protected]](mailto:[email protected]) to discuss reasonable accommodations.

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