Experienced Customer Support Specialist (Part-Time) – Food-Tech Innovation and Customer Delight

At arenaflex, we're revolutionizing home cooking to save consumers time, and we're looking for a talented Customer Support Specialist to join our team. As a key member of our Customer Support Team, you'll play a vital role in ensuring our customers have a seamless and enjoyable experience with our innovative food-tech products and services. If you're passionate about delivering exceptional customer support, have a knack for problem-solving, and thrive in a fast-paced startup environment, we'd love to hear from you!

About arenaflex

arenaflex is a food-tech company that's changing the way people cook at home. We're committed to making home cooking easier, faster, and more enjoyable, while providing our customers with the flexibility to live life on their own terms. With a loyal and rapidly growing customer base, we're proud of our best-in-class retention, product engagement, and customer satisfaction ratings. Our investors, including Left Lane Capital, Origin Ventures, Y Combinator, and Comcast Ventures, share our vision for a more convenient and delicious home cooking experience.

Position Summary

As an arenaflex Customer Support Specialist, you'll be the first point of contact for our customers, providing timely, accurate, and friendly support via email, chat, and phone. You'll work closely with our Customer Support Team to resolve customer issues, educate customers about our products and services, and provide vital insights to help us improve our offerings. This is a part-time position, with the option to work remotely two or three days a week during our peak periods, typically around mid-November to the end of December.

Key Responsibilities

* Monitor and respond to email inquiries in a timely and professional manner

• Answer questions and resolve issues in real-time via online chat, demonstrating empathy and active listening skills
• Answer calls and provide live support to customers, using your technical troubleshooting skills to resolve issues with our products and services
• Educate customers about all aspects of our service and product, including features, benefits, and best practices
• Use Zendesk and other CRM software to maintain accurate records of customer interactions and identify trends to improve our products and services
• Document common issues and update customer-facing product manuals and assets to enhance customer self-help
• Share insights and perspectives with our business and engineering teams to inform product development and improvement
• Maintain high customer satisfaction ratings and strive to exceed customer expectations
• Collaborate with the team to identify and resolve complex issues, and develop creative solutions to customer problems

About You

* You're a problem-solver with excellent written communication skills, able to constructively provide solutions to customer issues while displaying empathy and active listening

• You're passionate about handling complex issues and enjoy the challenge of finding new ways to solve problems
• You're a team player who believes that collaboration and open communication are essential for success
• You have strong computer skills, including fast typing skills (40+ wpm), and light technical troubleshooting experience
• You're comfortable working independently in a remote setting and are able to collaborate effectively with a team
• You're available to work extended business hours and weekend shifts, including 9:00 am to 9:00 pm CT
• You're available to start on or around mid-November 2025 and work through the end of December 2025
• Bonus: experience with Zendesk, Slack, or similar support tools is a plus

Compensation & Benefits

* arenaflex uses market data, geography, and placement of internal employees to determine an appropriate hourly rate

• This position has the potential to become full-time after the end of the year

Our Values

At arenaflex, we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. We value:

• Putting the team first: We prioritize the needs of the broader team ahead of individual interests
• Getting s#!t done (well): We celebrate high-impact work that expands our capabilities
• Connecting the dots: We engage with curiosity to learn how our work impacts others
• Being direct: We share our perspectives openly and directly, even when it's difficult
• Embracing obstacles: We rise to meet challenges with urgency, resolve, and optimism
• Championing the customer: We prioritize our customers in all our decisions

Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

If you're passionate about delivering exceptional customer support and are excited about the opportunity to join our team, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job