Experienced Customer Service Supervisor – Airline Operations and Customer Experience

Are you a motivated and results-driven leader looking to take your career to new heights? Do you have a passion for delivering exceptional customer experiences and a proven track record of leading high-performing teams? If so, we invite you to join the arenaflex team as an Experienced Customer Service Supervisor – Airline Operations and Customer Experience.

About arenaflex

arenaflex is a fast-growing airline that prides itself on providing outstanding service to its customers. With a commitment to safety, reliability, and customer satisfaction, we are constantly seeking talented individuals to join our team. As a Supervisor with arenaflex, you will be part of a dynamic and supportive environment that encourages growth, innovation, and teamwork.

Responsibilities

As an Experienced Customer Service Supervisor – Airline Operations and Customer Experience, you will be responsible for leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Your key responsibilities will include:

• Coordinating day-to-day station operations, including scheduling and manpower utilization
• Maintaining a safe, dependable, and consistent operation
• Conducting Agent observations and providing feedback for improvement
• Scheduling and administering local training, including new hire training
• Investigating and resolving operational issues, as well as customer service issues
• Participating in operational conference calls, station audits, and preparing various reports
• Maintaining records, such as time and attendance, personnel files, and performance
• Supervising Station Agents, who have combined duties within ramp service and customer service operations
• Creating a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Using reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Informing passengers through all aspects of their experience with arenaflex, communicating appropriate information about their trips and belongings
• Guiding and directing incoming and outgoing aircraft on the taxiway to ensure safe and on-time departures
• Loading, unloading, sorting, and transferring passenger baggage, cargo/freight, and company materials
• Operating ground equipment, such as tugs, belt loaders, and bag carts, to assist with aircraft operations
• Collaborating with the internal team to ensure a safe and on-time departure
• Performing other duties as required, such as cleaning aircraft interiors, cleaning and servicing aircraft lavatories, and working in the Baggage Service Office to track the location of baggage

Qualifications

We are seeking a highly motivated and experienced leader who possesses the following qualifications:

• Minimum Age: 18
• High school diploma or GED equivalent
• Valid, unexpired, and unsuspended state driver's license (some license restrictions may prohibit a candidate from being considered for this role)
• Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs
• Ability to work rotating shifts, including nights, holidays, weekends, and days off
• Flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Ability to perform all duties in various weather conditions and time constraints
• Ability to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States

Preferred Qualifications

* A minimum of one year of customer service experience

• Previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations

Work Environment and Culture

As a Supervisor with arenaflex, you will be part of a dynamic and supportive environment that encourages growth, innovation, and teamwork. Our company culture values:

• Safety: We prioritize the safety of our employees, customers, and the general public.
• Reliability: We strive to deliver on-time and safe operations, every time.
• Customer Satisfaction: We are committed to providing exceptional customer experiences.
• Teamwork: We believe in collaboration and open communication to achieve our goals.
• Innovation: We encourage creativity and innovation to improve our operations and services.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

How to Apply

If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Service Supervisor – Airline Operations and Customer Experience position at arenaflex. Please submit your application, including your resume and a cover letter, to our website or through the link below. Apply to this job We are an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. Apply for this job