Experienced Bilingual Customer Service Representative – Spanish – Brooklyn Onsite

At arenaflex, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. King Teleservices, a subsidiary of arenaflex, has been providing call center services to enterprise and local government customers in the United States for over 25 years. Based in Brooklyn, King Teleservices operates as a separate entity under arenaflex, offering a unique opportunity to join a dynamic team that values exceptional customer service.

Join Our Team Today!

We are seeking exceptional bilingual customer service representatives to support incoming calls from New York City residents. As a key member of our team, you will have the opportunity to make a positive impact on the lives of New Yorkers by providing top-notch customer service. If you are an exceptional listener, a bold communicator, and a passionate problem-solver, we want to hear from you!

Responsibilities:

• Address incoming inquiries from NYC residents related to city-oriented issues

• Maintain a professional demeanor with all customers and provide services with courtesy and patience
• Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling

Requirements:

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience

• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with a strong command of the English language, with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Thrive in a fast-paced environment dealing with all types of customers and personalities
• Willing to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks:

• Competitive hourly rate ($17 per hour – Training Wage, $18-19 per hour – After Training Wage, based on shift selection) + earn weekly attendance/performance bonuses

• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company-paid life insurance

About arenaflex:

arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.

Why Join arenaflex?

• Be part of a dynamic team that values exceptional customer service

• Enjoy a competitive hourly rate and benefits package
• Develop your skills and knowledge through ongoing training and development opportunities
• Work in a fast-paced environment that challenges you to grow and succeed
• Make a positive impact on the lives of New Yorkers by providing top-notch customer service

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Apply Today!

If you are a motivated and passionate individual who is committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and make a positive impact on the lives of New Yorkers. Apply to this job Apply for this job