Experienced Customer Success Manager – Cannabis Retail Ecosystem Expert
At arenaflex, we're revolutionizing the cannabis retail industry with our cutting-edge platform, empowering dispensaries to scale smarter and faster. As a Customer Success Manager, you'll be at the forefront of this movement, driving business growth and customer satisfaction for our mid-market and enterprise clients. If you're a seasoned retail expert with a passion for cannabis and a drive to succeed, we want to hear from you.
About arenaflex
arenaflex is the full retail ecosystem for cannabis, providing everything dispensaries need to run, grow, and scale their businesses. Our comprehensive platform includes point-of-sale and payments, ecommerce, marketing tools, analytics, and an open API. With arenaflex, dispensaries can stay compliant, streamline operations, reach new customers, and maximize profitability. We're not just a company – we're a team of A players who are driven, accountable, and relentlessly focused on customer success.
The Role
As a Customer Success Manager at arenaflex, you'll own a portfolio of high-value customers, serving as their trusted advisor and partner. You'll run quarterly business reviews, drive adoption across our product suite, and ensure our customers hit their most important outcomes. Your expertise in cannabis retail operations, compliance, and customer experience will be invaluable in helping our clients succeed. You'll work closely with our Sales, Support, and Product teams to ensure the customer voice drives improvements and that our customers receive the best possible service.
Key Responsibilities
* Own a book of high-value customers and become their go-to advisor
- Build and maintain strong relationships with dispensary executives, operators, and investor groups
- Lead quarterly business reviews (QBRs) to align arenaflex with customer goals
- Drive adoption of arenaflex Maui, Ecom, Pay, Greet, Stash, and View
- Spot risks early, resolve issues fast, and protect renewals
- Partner with Sales, Support, and Product to ensure the customer voice drives improvements
- Track customer health and ROI with data, not guesswork
- Live our values daily – high performance, low ego, accountability – and use your industry expertise to challenge the status quo in service of our customers and arenaflex
About You
* You've been a dispensary GM, retail director, or multi-store operator and crushed it
- You understand cannabis retail operations, compliance, and customer experience inside and out
- You're comfortable with executives and investors – you can hold the room
- You're a relationship-builder with high EQ and a consultative style
- You thrive in a fast-paced, results-driven, “A players only” culture
- You want to grow your career at a company where mediocrity has no place
- You are insatiably curious and question everything
Why You'll Love arenaflex
*
Mission-driven impact:
Help the best dispensaries in the country scale smarter and faster
High-performance culture:
Work with top performers who push you to be your best
No bureaucracy, no politics:
Just results, accountability, and teamwork
Compensation and growth:
Competitive salary, benefits, and real opportunity as arenaflex scales
What We Offer
* Competitive salary: $80,000 - 90,000
- OTE: $100,000 - $110,000
- Equity
- Comprehensive benefits package, including medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits
- Opportunity to work with a cutting-edge platform and make a real impact in the cannabis retail industry
- Collaborative and dynamic work environment with a team of A players
- Professional development and growth opportunities
How to Apply
If you're a motivated and experienced Customer Success Manager looking for a new challenge, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your passion for cannabis and customer success. Apply for this job