Experienced Full Stack Remote Customer Support Specialist for arenaflex - Business Development and Travel Industry Expertise

Join the arenaflex Team and Elevate Your Career in the Travel Industry Are you a results-driven individual with a passion for the travel industry? Do you have a proven track record of success in business development and customer support? If so, we encourage you to apply for the Experienced Full Stack Remote Customer Support Specialist position at arenaflex. As a key member of our Outreach team, you will be responsible for developing and maintaining strong business relationships with travel agency accounts, driving sales growth, and delivering exceptional customer experiences. About arenaflex and the Travel Industry arenaflex is a leading provider of travel packages and experiences, offering a unique blend of innovative products and exceptional customer service. As a subsidiary of arenaflex, we leverage the airline's extensive network and expertise to deliver unparalleled value to our customers. The travel industry is constantly evolving, and we're committed to staying ahead of the curve by investing in new technologies, products, and services that meet the changing needs of our customers.

Key Responsibilities

As a Remote Customer Support Specialist, you will be responsible for the following key responsibilities:

• Develop and Maintain Business Relationships: Establish, develop, and maintain strong business relationships with assigned travel agency accounts to promote and sell arenaflex products and services.
• Identify New Business Opportunities: Identify, prospect, evaluate, and initiate new travel agency business opportunities to support company objectives and drive sales growth.
• Conduct Sales Calls: Conduct sales calls with key agency contacts to deliver product and service updates, discuss sales opportunities, and review account performance.
• Propose and Execute Partnership Agreements: Propose and execute partnership agreements that drive mutual benefit and revenue growth for arenaflex and our agency partners.
• Develop Strategic Business Plans: Develop and execute strategic business development plans, including marketing and co-op advertising plans, to drive sales growth and account engagement.
• Manage Account Performance: Evaluate client business needs, assess account performance, and develop strategic proposals to drive growth and achieve sales objectives.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Travel Industry Experience: Two years of experience in the travel industry, preferably in sales or business development.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders.
• Computer Skills: Proficient in MS Word, Excel, and PowerPoint, with the ability to learn new software applications.
• Numerical Ability: Strong numerical ability, with the ability to manage financial transactions and analyze sales data.
• Safety and Security: Consistently prioritizes the safety and security of self, others, and personal data.
• Diversity and Inclusion: Embraces diverse individuals, thinking, and styles, and is committed to creating an inclusive work environment.
• Education: High school diploma or equivalent required; bachelor's degree from a four-year college or university preferred.
• Age and Work Authorization: Must be at least 18 years old and have authorization to work in the United States.

Preferred Qualifications

While not required, the following preferred qualifications will make you a strong candidate for this role:

• arenaflex Knowledge: Knowledge of arenaflex programs, policies, procedures, and reservation systems.
• Analytical Skills: Skilled at defining problems, gathering data, establishing facts, and reaching sound conclusions in a timely and accurate manner.
• Multitasking Ability: Ability to efficiently manage multiple tasks and deliver results in a fast-paced environment.
• Communication and Leadership Skills: Excellent communication and leadership skills, with the ability to effectively communicate with management, staff, and clients.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. Our benefits include:

• Competitive Compensation: Competitive salary, profit-sharing system, and performance incentives.
• 401(k) Plan: 401(k) plan with generous company contributions up to 5%.
• Paid Time Off: Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave.
• Comprehensive Benefits: Comprehensive health benefits, including medical, dental, vision, short-term/long-term disability, and life benefits.
• Family Care Benefits: Family care benefits, including fertility support, surrogacy, and adoption assistance, lactation support, backed-up care, and programs that support family members at all stages.
• Wellness Programs: Holistic wellness programs to support physical, emotional, social, and financial well-being.
• Travel Benefits: Domestic and international space-available flight benefits for employees and eligible family members.
• Career Advancement: Parallel and promotional career opportunities, with a focus on developing and promoting from within.
• Employee Resource Groups: Business Resource Groups designed to connect employees with common interests, promote inclusion, and drive business results.
• Recognition and Rewards: Recognition rewards and grants through our Relentless Together platform.
• Deltaperks: Access to over 500 discounts, special savings, and intentional benefits through Deltaperks, including car and hotel rentals, arenaflex packages, auto, home, and pet insurance, legal services, and childcare.

Our Culture and Work Environment At arenaflex, our culture is rooted in a shared commitment to living our values - Care, Integrity, Strength, Employee Initiative, and Collaboration - every day, in everything we do. We're a team-oriented organization that values diversity, inclusion, and innovative thinking. As a remote customer support specialist, you'll have the opportunity to work in a virtual environment, with a standard schedule of Monday through Friday, 8:30 a.m. to 5 p.m. Central Time. Periodic evening and weekend work may be required as job responsibilities dictate. Why Join arenaflex? If you're passionate about the travel industry and have a proven track record of success in business development, we encourage you to apply for this exciting opportunity. As a Remote Customer Support Specialist, you'll have the opportunity to develop and maintain strong business relationships with travel agency accounts, drive sales growth, and deliver exceptional customer experiences. Join our team and take your career to new heights! Apply today and let's build the future together! Apply for this job Apply for this job