Associate, Customer Engagement – arenaflex
At arenaflex, we're revolutionizing the way we engage with our customers, and we're looking for a talented Associate, Customer Engagement to join our team. As a customer-centric organization, we believe that our customers are at the heart of everything we do. Our next-generation listening and publishing capabilities are transforming the way we interact with our customers, and we're building a dedicated global leadership team to ensure end-to-end social listening across all markets. In this role, you'll be on the front lines of providing exceptional customer service, handling routine customer service inquiries, and escalating complex issues to ensure timely resolution. You'll be the face of arenaflex, providing high-quality service via multiple customer contact channels, and accurately capturing the voice of our customers to drive first-call resolution across functions.
What You'll Do for Us
* Act as a company ambassador through accurately diagnosing service issues to deliver high-quality service via multiple customer contact channels.
- Provide equipment service and general customer support through successful resolution.
- Accurately capture the voice of our customers to drive first-call resolution across functions.
- Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
- Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
- Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.
- Escalate customer issues within established guidelines to ensure timely resolution.
- Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions.
- Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team-building activities.
- Assist with projects per business needs.
Qualification & Requirements
* High School Diploma or equivalent
- 2+ years customer service or contact center experience with great communication and people skills
- Microsoft Office experience required
- CRM experience preferred, but not required
- High-speed internet
- Ability to connect via hardwire
What We Can Do For You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife & Topo Chico.
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
Our Culture
At arenaflex, we're committed to creating an inclusive culture that's grounded in our company purpose: to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
Skills
* Computer Literacy
- Customer Service
- Detail-Oriented
- Microsoft Office
- Oral Communications
- Recordkeeping
- Relationship Building
- Technical Support
- Troubleshooting
Compensation & Benefits
* Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
- Annual Incentive Reference Value Percentage: 7.5
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
How to Apply
If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that's shaping the future of customer engagement, apply now to join arenaflex as an Associate, Customer Engagement. Apply for this job