Experienced Customer Service Representative – Telecommute Opportunity for Health Care Professionals

At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a remote customer service representative, you'll play a vital role in connecting individuals with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and contribute to a culture guided by diversity, inclusion, and a passion for making a difference.

About arenaflex

arenaflex is a global organization that leverages technology to advance health equity and improve health outcomes. Our mission is to help people live healthier lives, and we're committed to creating a workplace that reflects this mission. With a culture that values diversity, inclusion, and collaboration, we're dedicated to providing comprehensive benefits, career development opportunities, and a supportive work environment that empowers our employees to grow and thrive.

Job Summary

We're seeking an experienced customer service representative to join our remote team. As a customer service representative, you'll be responsible for providing exceptional service to our clients, resolving complex issues, and driving resolution on the first call whenever possible. If you're passionate about delivering exceptional customer service, have a strong understanding of health care, and are comfortable working in a fast-paced environment, we encourage you to apply.

Key Responsibilities

* Demonstrate a deep understanding of internal and external factors that may drive caller questions and issues, such as recent plan changes, mass mailings, and weather emergencies.

• Ask appropriate questions and listen actively to identify underlying questions and issues, using root cause analysis techniques.
• Gather relevant data and information to determine the scope and depth of the question or issue.
• Identify and coordinate internal resources across multiple departments to address client situations, escalating to appropriate resources as needed.
• Proactively contact external resources, such as providers, labs, and brokers, to address caller questions and issues.
• Utilize knowledge resources, including websites, CRM tools, and knowledge bases, to drive resolution of applicable questions and issues.
• Identify and communicate steps and solutions to caller questions and issues, using problem-solving skills and established guidelines.
• Offer additional options to provide solutions and positive outcomes for callers, such as online access to relevant information and additional plan benefits.
• Make outbound calls to resolve caller questions and issues, driving resolution on the first call whenever possible.
• Ensure proper documentation of caller questions and issues, including research conducted and steps required for final resolution.

Essential Qualifications

* High school diploma or equivalent work experience.

• Must be 18 years of age or older.
• 1+ years of experience in a related environment, such as office, administrative, clerical, customer service, or health care.
• Health care experience, including primary and specialty appointments or health plans.
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
• Ability to work any of our full-time, 8-hour shift schedules during our normal business hours of 8:00 AM – 5:00 PM PST from Monday to Friday.

Preferred Qualifications

* Bilingual fluency in English and Spanish.

• Experience working in the EPIC system.
• Experience working in a remote position.

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure.

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
• Ability to connect directly into the internet via a hard wire (either directly to the modem or router).
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy.

Compensation and Benefits

* Pay is based on several factors, including local labor markets, education, work experience, certifications, and more.

• Comprehensive benefits package, including health, dental, and vision insurance.
• Incentive and recognition programs to reward outstanding performance.
• Equity stock purchase and 401(k) contribution.
• Opportunities for career growth and professional development.

Work Environment and Culture

* arenaflex is a dynamic and fast-paced work environment that values diversity, inclusion, and collaboration.

• Our team is passionate about delivering exceptional customer service and making a difference in the lives of our clients.
• We offer a supportive work environment that empowers our employees to grow and thrive.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong understanding of health care, we encourage you to apply. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job