[Remote] Delivery Manager I

Note: The job is a remote job and is open to candidates in USA. Global Healthcare Exchange (GHX) is a healthcare business and data automation company that aims to improve patient care and maximize savings in the healthcare community. The Delivery Manager I is responsible for managing customer relationships, ensuring customer satisfaction, and supporting the adoption of Managed Services products and services.

Responsibilities

• Cultivates and maintains customer relationships within assigned account base
• Actively create tasks that impact service design, success and impact future concepts, products, and innovations
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues
• Host ongoing webinars and trainings for Managed Services customers and internal teams
• Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction
• Provide clear instructions to customer care analyst for project work
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff
• Excellent time management of projects and meetings while adhering to deadlines
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified
• High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices
• Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities
• Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process
• Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation
• Travel may be required (approximate 20%)
• Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday)

Skills

• Bachelor's Degree or 1 year of relatable healthcare experience
• Internet savvy and computer literacy with proficiency in Microsoft Office applications
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
• Strong organizational and project management skills
• Experience with project management, customer success, training and/or customer service
• Experience working in a team-oriented environment as a lead resource
• Ability to work with little direction or guidance on projects and tasks
• Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations
• Analytical and detail-oriented with strong project management skills
• Strong leadership, problem-solving and customer service skills
• Strong accountability and integrity due to sensitive nature of information
• Strong written, verbal, and presentation skills
• Salesforce knowledge or a relatable CRM tool
• Webinar and training experience

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement

Company Overview

Company H1B Sponsorship