[Remote] Clinical Success Manager

Note: The job is a remote job and is open to candidates in USA. Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. They are seeking a Clinical Success Manager to join their Customer Success team, responsible for guiding adoption strategies and strengthening client relationships across their customer base. The role involves leading education and enablement initiatives to ensure clinical excellence and consistency across all accounts.

Responsibilities

• Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation
• Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics
• Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy
• Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting
• Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise
• Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags
• Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement
• Bring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomes
• Design and deliver clinical training programs for dental teams, executives, and front-line staff
• Develop scalable educational assets — including guides, webinars, playbooks, and case studies — to build confidence in AI-assisted workflows
• Represent the company as a clinical thought leader at client meetings, workshops, and industry events
• Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams
• Collaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experience
• Serve as the internal voice of the client to continuously improve implementation, and product experience

Skills

• Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations)
• 5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles — ideally in health tech, SaaS, or AI
• Proven ability to educate and influence clinical teams while also engaging executives on business outcomes
• Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives
• Highly organized, with the ability to partner across multiple accounts and teams
• Passion for innovation in dental care and for transforming patient outcomes through technology
• Tenacity and creative problem solving skills

Benefits

• Offers Equity
• Unlimited PTO
• 100% company-paid dental and vision coverage
• Generous medical contributions
• Bonus opportunities
• A comprehensive benefits package where applicable

Company Overview