[Remote] IAA - Product Manager, Post Sale Experience
Note: The job is a remote job and is open to candidates in USA. Accord is seeking an experienced, customer-focused Product Manager to own the Post-Sale experience across Desktop and Mobile App within their buyer-facing digital automotive marketplace. This role is responsible for shaping and optimizing the end-to-end journey after a buyer decides to purchase, working cross-functionally with Engineering, Design, Marketing, and third-party vendors.
Responsibilities
- Own and evolve the post-sale buyer journey across checkout, payment, transportation, and title document delivery on Desktop and Mobile App
- Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and behavioral data
- Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union, PayPal, and emerging digital wallets
- Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners
- Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error rates) and iterate accordingly
- Use data, experimentation, and customer insights to drive product decisions
- Build and execute a product roadmap aligned with RB Global growth objectives and strategy
- Translate insights into clear product requirements, user stories, and backlogs; lead efforts to prioritize development team activities
- Identify new opportunities that positively impact buyer-facing applications
- Ensure high product quality by staying deeply immersed in product deliverables and releases
- Communicate progress, risks, and trade-offs clearly to stakeholders; keep product teams updated with no surprises
- Balance scope, priority, technical risk, and business impact across initiatives and multiple business units
- Research competitive features in the marketplace and propose tactics to address threats or capture opportunities
Skills
- Bachelor's degree or equivalent experience
- 5+ years of Product Management or Product Development experience, with a track record of successfully driving results
- Experience owning customer-facing digital products (marketplace, eCommerce, or SaaS)
- Experience managing third-party integrations, particularly with payment providers or logistics platforms
- Strong ability to translate business needs into technical requirements and collaborate with engineering on API design
- Experience working cross-functionally with engineering, design, and marketing
- Strong written and verbal communication skills with the ability to clearly articulate business requirements and value to internal and external stakeholders
Company Overview