Seasonal Customer Experience Champion – Inbound Support, Order Management & Multi-Channel Engagement (Temporary Full-Time)

Join arenaflex as a Seasonal Customer Experience Champion

At arenaflex, we are passionate about creating moments that matter. As a Portland, Oregon-rooted premier brand specializing in high-quality children’s and baby apparel, we have built our reputation on the belief that clothing should be made to play, made to last, and thoughtfully designed to let children be children. Our core commitments to exceptional design, enduring quality, and meaningful sustainability shape everything we do. We exist to help families create those irreplaceable everyday moments that turn ordinary days into treasured memories.

These values are the heartbeat of the arenaflex Way — a guiding philosophy that distinguishes our brand experience as authentically different from other children’s clothing companies. We nurture this uniqueness by hiring team members who truly believe in our mission, who own a customer-first mindset, and who bring innovative thinking, a results-driven work ethic, and a genuine comfort with collaborative, growth-oriented environments. At arenaflex, every team member shares in our collective success, and we actively champion a healthy work-life balance that allows our people to thrive both professionally and personally.

We are currently seeking enthusiastic, dedicated, and service-oriented individuals to join our Customer Care team as Seasonal Customer Experience Champions. This is an exciting temporary opportunity to make a tangible impact on our customers’ experiences while developing valuable skills in a supportive, brand-driven environment.

About the Role

The Seasonal Customer Experience Champion serves as the voice and heart of arenaflex, responsible for delivering a comprehensive range of customer services across inbound and outbound phone, email, and webchat channels. In this dynamic role, you will follow established customer service guidelines while providing professional, individualized support that reflects our brand’s commitment to excellence. Every interaction you have will combine thorough product knowledge, clear policy and procedure information, and a warm, solution-focused approach to ensure customer satisfaction and loyalty.

You will be entrusted with placing new customer orders, resolving inquiries, and representing arenaflex in a way that strengthens our reputation with every single conversation. If you are passionate about helping people, love the idea of working with a beloved family brand, and thrive in a fast-paced contact center environment, this role is for you.

Available Shifts

• 1st Shift: Sunday through Thursday
• 1st Shift: Tuesday through Saturday
• 2nd Shift: Sunday through Thursday
• 2nd Shift: Tuesday through Saturday
• Weekend Shift: Friday, Saturday, and Sunday

Key Responsibilities

• Deliver exemplary customer service to every arenaflex customer, creating positive and lasting impressions with every interaction.
• Provide a full spectrum of customer support through phone, email, and webchat channels, offering extensive product knowledge, sizing guidance, merchandising assistance, and general policy information.
• Engage customers through multiple communication platforms, including phone, webchat, email, and social media, to address order inquiries, product questions, merchandise assistance, policy details, comprehensive order management needs, and to capture customer feedback including compliments and complaints.
• Initiate resolution efforts and provide accurate order status updates for a variety of inquiries, including non-receipt of orders, pending shipments, returns processing, and billing questions.
• Enter customer and order data with precision, inputting alphabetic and numeric information into our order database software at a maintained accuracy rate.
• Identify and capitalize on opportunities to increase sales following established guidelines, contributing to team performance and brand success.
• Act with urgency to resolve customer issues or complaints in a positive, thorough manner, utilizing department resources, systems, standard operating procedures, and team leaders as needed.
• Escalate customer issues appropriately to the Customer Care Helpdesk in accordance with department guidelines and supervisory direction.
• Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken.
• Contribute to a positive work environment through cooperative, professional interactions with co-workers, customers, and vendors.
• Collaborate effectively with other team members, consistently focusing on doing the right thing for the customer and the arenaflex brand.
• Operate within semi-defined guidelines, with work regularly monitored and coached for adherence to general policy. Exercise sound personal judgment and reasoning in day-to-day decision-making.
• Directly impact daily operations, with the potential to increase average dollar value per order while reducing excess inventory.
• Recognize the importance of your role as the sole representative of arenaflex to the customer — understanding that an excellent, positive impression made during order placement and issue resolution has significant impact on the brand’s reputation.
• Demonstrate visible commitment to arenaflex values in all interactions and decisions.
• Recommend improvements to technology, processes, or workflows that could increase efficiency and elevate the customer experience.
• Perform additional tasks and responsibilities as assigned to support team and organizational needs.

Essential Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills, with the ability to convey information clearly, warmly, and professionally.
• Strong data entry skills, including a maintained typing accuracy at a speed of 30+ words per minute and competent use of the 10-key numeric keypad.
• Genuine passion for arenaflex and its products, with a deep appreciation for the brand’s mission and values.
• Confidence in managing ambiguity and making customer-focused decisions when faced with novel situations.
• Sound judgment and reasoning skills, with the ability to effectively utilize available resources to resolve customer needs.
• Demonstrated ability to work collaboratively with others in a team-oriented group setting.
• Openness to giving and receiving feedback in a constructive, positive manner that promotes personal and team growth.
• Strong interpersonal skills, with the ability to maintain effective working relationships with those contacted in the course of work and to communicate effectively, including active listening.
• Capacity to maintain a professional demeanor and actively support a positive team environment.
• Ability to multi-task effectively in a fast-paced contact center environment while maintaining attention to detail and quality.
• Willingness to work a flexible schedule based on business need, which will include evenings, weekends, and holidays.
• Familiarity with order management systems, contact center tools, and customer relationship management platforms.
• Proficiency with Windows 10 operating system, Microsoft Office Suite, Google Suite, and SharePoint.
• Openness to feedback with a strong desire to learn, grow, and develop professionally within the company.
• Ability to learn and grow in the role to consistently meet defined service goals and performance metrics.

Education and Qualifications

• High School diploma or equivalent, plus 1–2 years of experience in customer service or retail environments.
• An equivalent combination of experience and education may also qualify an incumbent for this role, subject to review and approval by management and Human Resources.

Working Environment and Physical Conditions

• Work is conducted in a professional office environment, with noise levels that are normally quiet and temperatures that are typically moderate.
• The typical work week includes evenings and weekends, reflecting the seasonal nature of the role and customer demand patterns.
• This role involves primarily sedentary work, with employees often sitting or standing for prolonged periods of time.
• Occasional lifting and/or moving of items weighing up to 10 pounds may be required.
• Employees will need to move about to accomplish tasks and may transition between worksites as needed.
• Regular communication with others to exchange information is a core component of the role.
• Repetitive motions involving the wrists, hands, and/or fingers — including typing — are common.
• Occasional crouching, bending, and/or kneeling may be required to accomplish certain tasks.
• Inspecting product samples or sites for quality and visual aesthetic standards may be part of the role.

Career Growth and Learning Opportunities

At arenaflex, we believe that seasonal roles are more than just temporary positions — they are gateways to potential long-term career paths within our growing organization. As a Seasonal Customer Experience Champion, you will receive comprehensive onboarding, ongoing coaching, and continuous feedback designed to help you develop your customer service expertise, deepen your product knowledge, and refine your communication skills. Team members who excel in their roles often find themselves well-positioned for future permanent opportunities within arenaflex, and we are committed to recognizing and nurturing talent from within.

Compensation, Perks, and Benefits

While specific compensation details will be discussed during the interview process, Seasonal Customer Experience Champions at arenaflex can expect a competitive hourly wage that reflects their skills and experience. Team members enjoy access to a supportive, brand-aligned work environment, employee discounts on our beloved children’s and baby apparel, and the opportunity to be part of a mission-driven organization that truly values its people. We are committed to fostering a workplace where every team member feels valued, supported, and empowered to do their best work.

Our Culture and Values

The arenaflex culture is built on collaboration, innovation, and a shared commitment to excellence. We are a team of passionate individuals who believe in the power of meaningful work and the importance of maintaining balance in our daily lives. Our growth-driven environment encourages creativity, rewards initiative, and celebrates the unique contributions of every team member. When you join arenaflex, you become part of a community that cares deeply about its customers, its products, and its people.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. arenaflex enthusiastically encourages applications from candidates of all ages and backgrounds.

Protect Yourself from Recruitment Fraud

Please be aware that arenaflex will never ask for sensitive personal information via email, text, or other forms of instant messaging. We will never interview candidates via email or send a list of questions in lieu of a proper interview. We will never extend an offer without speaking to you via phone or video call, and we will never ask for bank account or financial information during the recruiting process. All legitimate email communication will only be conducted to and from official arenaflex email addresses. Please examine messages carefully to verify the sender’s domain, as fraudulent parties sometimes use similar-looking addresses with slight variations.

Ready to Make a Difference?

If you are a customer service professional with a passion for helping others, a love for brand-driven work, and the skills to thrive in a dynamic contact center environment, we invite you to apply today. Join arenaflex and become part of a team that is dedicated to championing childhood, supporting families, and creating experiences that are authentically different. Your next great opportunity starts here — and we can’t wait to welcome you to the arenaflex family.