Customer Service Representative – Remote Healthcare Claims & Benefits Support Specialist

About arenaflex

arenaflex is a leading innovator in the health‑care industry, dedicated to transforming the way people access and experience medical services. Our mission is to empower individuals on their journey to better health by delivering accessible, affordable, and patient‑focused solutions. With a commitment to technology, compassion, and continuous improvement, arenaflex creates an environment where every colleague can thrive while making a meaningful impact on the lives of millions.

Position Overview

arenaflex is expanding its remote call‑center team and is looking for enthusiastic, detail‑oriented Customer Service Representatives to join us from the comfort of their own homes. In this role, you will serve as the first point of contact for members, providers, and other stakeholders, handling inquiries related to claims status, benefits eligibility, plan participation, and more. This is a fully remote, hourly‑based position based in Minnesota, offering a competitive starting rate of $17.50 per hour.

Key Responsibilities

• Answer inbound calls from members, providers, and other constituents with professionalism and empathy.
• Provide accurate information on claim status, benefit eligibility, plan details, and PPO participation.
• Resolve routine service inquiries via telephone, email, chat, or written correspondence, ensuring a high level of customer satisfaction.
• Maintain departmental performance metrics, consistently meeting or exceeding established targets for quality, productivity, and adherence.
• Collaborate closely with teammates, sharing knowledge and best practices to foster a supportive, high‑performing work environment.
• Apply arenaflex Core Values in every interaction, demonstrating service discipline, problem‑solving, and a commitment to creating a differentiated service experience.
• Document interactions accurately in the CRM system, following compliance and data‑privacy guidelines.
• Identify trends in member inquiries and relay insights to leadership for continuous process improvement.
• Participate in ongoing training sessions, webinars, and skill‑building workshops to stay current on industry regulations and arenaflex product updates.

Essential Qualifications

• Strong verbal and written communication skills, with the ability to convey complex information in a clear, concise manner.
• Demonstrated ability to handle high‑volume inbound call environments while maintaining composure and professionalism.
• Basic understanding of health‑care terminology, insurance concepts, and claims processes (experience in a medical call center is a plus).
• Proven track record of meeting or exceeding performance metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Ability to work independently in a remote setting, managing time effectively and adhering to scheduled shifts.
• Commitment to upholding arenaflex Core Values: Service Discipline, Solution Orientation, Collaborative Mindset, and Integrity.
• High‑speed internet connection, a quiet workspace, and a reliable computer that meets arenaflex’s technical specifications.
• Eligibility to work in the United States and residence in the state of Minnesota.

Preferred Qualifications

• Previous experience in a call‑center environment, particularly within health‑care, insurance, or medical billing.
• Familiarity with medical terminology, CPT/HCPCS codes, and insurance plan structures.
• Experience working in a production‑oriented setting where efficiency and quality are closely monitored.
• Proficiency with customer relationship management (CRM) platforms, ticketing systems, and basic data entry.
• Demonstrated ability to adapt quickly to new software tools and procedural updates.

Education & Certifications

• High School diploma, GED, or equivalent experience required.
• Additional coursework or certifications in health‑care administration, customer service, or related fields is advantageous.

Compensation & Benefits

arenaflex offers a competitive hourly wage of $17.50, with opportunities for performance‑based incentives. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision coverage with flexible spending accounts.
• Retirement savings plan with company matching contributions.
• Paid time off, holidays, and sick leave.
• Employee assistance program (EAP) for mental health and wellness support.
• Professional development stipend for courses, certifications, and conferences.
• Technology allowance to ensure you have the equipment needed for a productive home office.
• Recognition programs that celebrate outstanding service and teamwork.

COVID‑19 Vaccination Policy

arenaflex requires all eligible colleagues to be fully vaccinated against COVID‑19, including any required booster doses, in accordance with applicable law. Proof of vaccination must be provided within the first 45 days of employment. Employees who are unable to be vaccinated due to a disability, medical condition, or sincerely held religious belief must submit a reasonable accommodation request within the first 10 days of employment. Failure to comply with the vaccination policy or to provide required documentation may result in termination of employment.

Career Growth & Development

At arenaflex, we view every role as a stepping stone toward a rewarding career. As a Remote Customer Service Representative, you will have access to:

• Structured career pathways leading to senior support, team lead, or specialist positions.
• Mentorship programs pairing you with experienced professionals across the organization.
• Regular performance reviews that focus on skill development and goal setting.
• Cross‑functional training opportunities that expose you to underwriting, claims adjudication, and product development.
• Leadership development tracks for those aspiring to managerial or supervisory roles.

Work Environment & Culture

arenaflex fosters a collaborative, inclusive, and supportive culture, even in a fully remote setting. Our core principles include:

• People‑First Mindset: We prioritize the well‑being of our members, providers, and colleagues.
• Innovation & Continuous Improvement: Employees are encouraged to share ideas that drive efficiency and enhance the member experience.
• Diversity & Inclusion: arenaflex is committed to building a workforce that reflects the communities we serve, and we celebrate diverse perspectives.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and resources for remote‑work ergonomics help you maintain a healthy balance.
• Community Engagement: Volunteer initiatives and charitable partnerships allow you to give back to the communities that matter most.

Equal Opportunity & Veteran Support

arenaflex is an equal‑opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We proudly encourage individuals with military experience—including active duty, veterans, reservists, National Guard members, and their spouses—to apply for arenaflex job opportunities.

Application Process

If you are passionate about delivering exceptional service, thrive in a remote environment, and want to be part of a forward‑thinking health‑care organization, we want to hear from you. To apply, click the link below, submit your resume, and complete the brief online questionnaire. Our recruiting team will review your application and reach out to qualified candidates for the next steps.

Apply Now – Join arenaflex Today!

Key Job Details

• Job ID: 1927007BR
• Category: arenaflex Call Center
• Address: 1405 Xenium Lane North, Plymouth, MN
• Location: Remote (Minnesota residents only)
• Remote Status: Fully Remote
• Compensation: $17.50 per hour (plus potential incentives)

Take the Next Step

Join arenaflex and become a vital part of a mission‑driven team that is reshaping health‑care delivery. Your dedication to service excellence will directly influence the health and happiness of countless individuals. Apply today and start a rewarding career with arenaflex!