[Remote] Quality Analyst

Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services institution dedicated to providing an exceptional customer experience. They are seeking a Quality Analyst to support the KYC Execution team, focusing on quality assurance and compliance within the financial services industry.

Responsibilities

• The position reports into the Program and Strategy Lead within the KYC Execution team
• Typically requires a minimum of 1-3 years of investigative or related KYC work experience with specific emphasis on BSA/AML and Sanctions red flags preferably in the financial services industry
• Minimum 1 year of direct Quality Control (QC)/Quality Assurance (QA) experience preferred
• Assists in the execution of a quality assurance program within a defined department of the organization, identifying opportunities for enhancement where applicable. Under supervision, enables adherence with quality management programs
• Ability to perform QA reviews of KYC files created by Relationship Managers/onboarding teams to determine if the information provided is accurate and in accordance with the quality standards established by Bank policies, procedures and regulatory requirements. Ensure customer data, business activity, narratives, documents, and other case determinations are accurate, appropriate, reasonably supported, and clearly documented. External research in some cases may be required to reach such conclusions
• Ability to develop presentation deck to deliver the previous month's QA results and findings
• Excellent written and verbal communications skills including communicating exceptions identified with the COOs and other front line stakeholders
• Ability to work independently and be able to multi-task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines
• Supports the development and continuous improvement of the quality management system
• Generates reports for distribution to various users in the organization, customers, or suppliers
• Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels
• Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions
• Provides conclusions and recommendations for issues and/or continuous improvement projects

Skills

• Typically requires a minimum of 1-3 years of investigative or related KYC work experience with specific emphasis on BSA/AML and Sanctions red flags preferably in the financial services industry
• Ability to perform QA reviews of KYC files created by Relationship Managers/onboarding teams to determine if the information provided is accurate and in accordance with the quality standards established by Bank policies, procedures and regulatory requirements
• Ensure customer data, business activity, narratives, documents, and other case determinations are accurate, appropriate, reasonably supported, and clearly documented
• Ability to develop presentation deck to deliver the previous month's QA results and findings
• Excellent written and verbal communications skills including communicating exceptions identified with the COOs and other front line stakeholders
• Ability to work independently and be able to multi-task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines
• Supports the development and continuous improvement of the quality management system
• Generates reports for distribution to various users in the organization, customers, or suppliers
• Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels
• Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions
• Provides conclusions and recommendations for issues and/or continuous improvement projects
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
• Roles at this level typically require a university / college degree with
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Bachelors
• Minimum 1 year of direct Quality Control (QC)/Quality Assurance (QA) experience preferred
• Change Management
• Corporate Governance
• Data Analytics
• Process Efficiencies
• Process Improvements
• Risk Assessments

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level; and years of service

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