[Remote] Senior Customer Success Manager - West

Note: The job is a remote job and is open to candidates in USA. Drata is a company dedicated to helping organizations build trust with their users and partners. As a Senior Customer Success Manager, you will lead strategic relationships with global customers, guiding them through compliance frameworks and ensuring measurable progress in their security posture. This role emphasizes building trust, driving customer outcomes, and collaborating across teams to enhance customer success.

Responsibilities

• Lead strategic relationships with commercial customers—earning executive trust and becoming a go-to advisor on compliance program success
• Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth
• Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress
• Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans
• Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction
• Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies
• Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business

Skills

• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes
• 4+ years of experience in security, compliance (GRC), or identity and access management, supporting commercial or enterprise customers or programs
• 6+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on commercial or enterprise engagement and long-term customer value
• Proven success managing complex relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments
• Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation
• Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact
• Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting
• Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers

Benefits

• Stock equity to ensure that as the company grows, you share directly in that success
• Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
• Comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance
• A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings
• Paid Parental Leave policy, after six months of employment
• Access to Kindbody fertility and family-building benefits
• Dedicated leave specialists who help guide you through the entire process
• Generous annual stipends for both professional and personal development
• Access to a wide range of internal learning opportunities
• Flexible vacation policy
• Paid holidays
• Other perks to recharge

Company Overview