Customer Success Data Analyst II – Strategic Insights, SQL & Tableau Expert Driving Customer Lifetime Value at arenaflex

Join arenaflex: Where Data Meets Customer Impact

At arenaflex, we are committed to building a better digital world—one secure, intelligent, and seamless application experience at a time. Our global teams empower organizations of every size to create, protect, and optimize the digital experiences that define modern life. From safeguarding consumers against fraud to enabling enterprises to focus on breakthrough innovation, everything we do is anchored in our belief that technology should serve people first.

We are passionate about cybersecurity, obsessed with customer outcomes, and united by a culture that celebrates diversity, authenticity, and continuous growth. As part of the arenaflex Customer Success team, you will join a dynamic, globally distributed group of professionals who are redefining what it means to deliver lasting value to customers. Your work will directly influence how businesses adopt our products, expand their use of our platform, and build long-term partnerships that fuel mutual success.

We are looking for a curious, data-driven professional who thrives at the intersection of analytics, strategy, and customer experience. If you are energized by turning complex datasets into compelling stories, partnering with cross-functional stakeholders, and driving measurable improvements in customer health, this is your opportunity to make a meaningful impact at arenaflex.

About the Role

As a Customer Success Data Analyst II at arenaflex, you will be a trusted analytical partner to business leaders across Customer Success, Sales, Product, Training, and beyond. Your mission is to connect data with insight—transforming raw information into strategic intelligence that drives flawless customer onboarding, accelerates product adoption, elevates the customer experience, identifies expansion opportunities, and reduces churn.

You will play a central role in building out the Customer Success strategy by mapping customer journeys, designing key performance indicators, automating dashboards, and surfacing the trends that matter most. Working closely with subject matter experts, analysts, sales leaders, and digital transformation teams, you will help arenaflex deliver on its promise of being a customer-obsessed, data-informed organization.

Key Responsibilities

Customer Journey & Workflow Strategy

• Develop and map customer journey workstreams that define quality benchmarks and improvement opportunities across Customer Success, Sales, Training, Product, and other organizational units.
• Build trust and demonstrate expertise through ongoing coordination with Sales, SMEs, Analysts, and support teams driving digital transformation initiatives.
• Design and refine internal workflows and system processes, translating business needs into clear technical requirements.
• Act as a subject matter expert on systems, data sets, internal workflows, and available reporting tools.

Financial & Performance Analysis

• Provide Annual Recurring Revenue (ARR) and Gross Retention Rate (GRR) analysis to build a compelling, data-backed narrative for executive stakeholders.
• Support weekly, monthly, and quarterly Customer Success business reviews with consistent, high-quality reporting and analysis.
• Aggregate and analyze data from surveys, product telemetry, and other systems to produce insights on utilization, consumption, and overall customer health.
• Identify data trends and signals that predict potential churn risk, and contribute to predictive models that enable proactive intervention.

Data Engineering & Reporting

• Write and optimize complex SQL code to support data extraction, transformation, and loading (ETL) from SQL Server into Tableau Server.
• Perform rigorous testing to ensure data integrity, accuracy, and validation across all reporting outputs.
• Develop and maintain automated dashboards, scorecards, and KPI visualizations that empower business leaders to act with confidence.
• Respond to ad-hoc analysis and reporting requests with agility, while honoring data governance and quality standards.

Cross-Functional Collaboration

• Act as a key liaison between business stakeholders and technology teams, ensuring that applications, integrations, and data architectures evolve to meet changing Customer Success requirements.
• Partner with Sales, Product, and Operational leaders to recommend process improvements and operational enhancements grounded in data.
• Support system administration tasks and contribute to continuous improvement of the Customer Success technology stack.

Essential Qualifications

• Experience: A minimum of five years of professional experience in a data analyst or similar role, preferably within a customer success, sales, or technology environment.
• SQL Expertise: Demonstrated ability to perform complex SQL querying, data transformation, and reporting against large data sets.
• Visualization Tools: Hands-on experience with Tableau Server, including publishing, maintaining, and optimizing dashboards.
• Data Warehousing: Solid understanding of data warehouse concepts, data modeling, and ETL processes.
• Business Systems: Strong working knowledge of Salesforce, Microsoft Excel, and other spreadsheet or analytical tools.
• Attention to Detail: Proven ability to "dive deep" into data issues, identify root causes, and recommend quality or process improvements.
• Collaboration Skills: Demonstrated ability to listen actively, influence effectively, and work across organizational boundaries.
• Education: Bachelor's degree in Business, Economics, Finance, Mathematics, Statistics, Management Information Systems (MIS), or another computational field of study (preferred).

Preferred Qualifications

• Previous experience as a Customer Success Manager (CSM), in a CSM-adjacent role, or in Sales Renewals—particularly in business-critical customer success functions.
• Knowledge of SharePoint, Power BI, and additional BI/visualization platforms.
• Understanding of business transactional systems such as Oracle EBS, Siebel CRM, or Salesforce at an administrative or analytical level.
• Experience with Gainsight or similar customer success platforms.
• Familiarity with Master Data Management (MDM) principles, workflows, and enterprise MDM tool suites such as Informatica or Oracle.

Skills and Competencies for Success

• Strong analytical mindset with the ability to translate ambiguous business questions into structured analyses.
• Excellent communication skills, both written and verbal, with the ability to present findings to non-technical audiences.
• Positive, self-motivated, flexible, and persistent approach to work, with strong interpersonal skills.
• Ability to lead or contribute to teams focused on data quality improvement initiatives.
• Comfortable working in a fast-paced, evolving environment where priorities can shift based on customer and business needs.

Career Growth and Learning Opportunities at arenaflex

At arenaflex, your growth is our growth. We invest deeply in our people through mentorship programs, technical training, leadership development pathways, and conference attendance. As a Customer Success Data Analyst II, you will have the opportunity to evolve into senior analytical roles, customer success leadership positions, or specialized data engineering and product analytics tracks. You will work alongside some of the brightest minds in cybersecurity and customer experience, gaining exposure to global business operations, cutting-edge data architectures, and the strategic decision-making that shapes our industry.

Work Environment and Culture

arenaflex fosters a human-first culture built on authenticity, diversity, inclusion, and mutual respect. We believe that when our employees thrive, our customers thrive. Our teams are collaborative, curious, and driven by purpose. We embrace flexible work arrangements—including hybrid and remote options for eligible employees—and maintain a supportive environment where every voice is heard and every contribution matters.

Our Seattle-area office provides a modern, collaborative workspace for those within commutable distance, with a minimum on-site expectation of 30 business days per quarter. Remote team members enjoy the flexibility of working from a designated home location, with opportunities to connect in person at offices or offsite events as needed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes a base salary, performance-based incentives, bonus opportunities, and restricted stock units (RSUs) for eligible positions. Our comprehensive benefits program is designed to support your health, financial well-being, and work-life balance, and may include medical, dental, and vision coverage; retirement savings plans; paid time off; parental leave; learning and development stipends; and more. Specific offerings vary by location and employment status, and full details are available during the recruitment process.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We are committed to providing a workplace free from unlawful discrimination and harassment. Employment decisions are made without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We offer reasonable accommodations to candidates throughout the application and interview process upon request.

Apply Now and Shape the Future of Customer Success at arenaflex

If you are a data professional who is passionate about customer outcomes, energized by complex challenges, and ready to make a measurable difference at a company that values people as much as performance, we want to hear from you. Bring your expertise, your curiosity, and your drive to arenaflex—and help us deliver exceptional, secure digital experiences to customers around the world. Apply today and start your next chapter with a team that is committed to your success and to building a better digital world for all.