Investigation Specialist – Fulfillment by Amazon (FBA) Support Operations | Multilingual Seller Support & Reimbursement Analyst | Relocation to Bratislava, Slovakia

About the Opportunity

Are you an analytical thinker with a passion for problem-solving, data-driven decision making, and delivering world-class service on a global scale? arenaflex is currently seeking a dedicated and detail-oriented Investigation Specialist to join the Fulfillment by arenaflex (FBA) Support Operations team based out of our corporate offices in Bratislava, Slovakia. This is an exciting opportunity for motivated professionals who want to launch or grow their career within a dynamic, international environment that sits at the intersection of e-commerce, logistics, finance, and customer experience.

FBA is one of the most strategic growth engines of arenaflex. Built around our world-class capabilities in ordering, fulfillment, transportation, and customer service, FBA provides sellers of all sizes with a low-cost, scalable alternative to handling their own logistics. By leveraging our billion-dollar global supply chain infrastructure, FBA empowers third-party sellers to grow their businesses rapidly while delivering exceptional experiences to end customers. Our long-term vision is ambitious yet clear: to enable customers anywhere in the world to order and receive a seller's product on the same day.

As an Investigation Specialist, you will play a critical role in supporting our global network of sellers by investigating reimbursement requests, analyzing complex data sets, and ensuring that every inquiry is handled with fairness, accuracy, and consistency. If you are looking for a role where your analytical mindset, communication skills, and curiosity will be valued every single day, we want to hear from you.

Key Responsibilities

As an Investigation Specialist within FBA Support Operations, you will be the trusted point of contact for sellers navigating financial inquiries related to their fulfillment experience. Your day-to-day responsibilities will include:

• Running Detailed Investigations: Conducting thorough manual research and structured investigations on reimbursement requests related to losses that occurred during FBA processes. You will follow standard operating procedures (SOPs) to determine accurate, seller-facing decisions that align with company policy.
• Leveraging Operational Tools: Demonstrating expertise in using proprietary operational tools to deep-dive into cases, manage end-to-end processes, and ensure consistent handling across all seller interactions.
• Multilingual Seller Communication: Communicating effectively and professionally with internal stakeholders and external sellers via email and ticketing systems (no phone support required). You will share investigation outcomes clearly and empathetically in two languages.
• Data Analysis and Critical Thinking: Analyzing structured and unstructured data, applying logical reasoning and judgment to reach conclusions. You may use SQL queries to extract and manipulate data as part of your investigative workflow.
• Escalation Management: Recognizing when cases deviate from defined SOPs and escalating appropriately to ensure sellers receive fair and timely resolutions.
• Process Improvement: Identifying opportunities for process enhancement and pain points at the function level. You may be involved in testing new tools and processes and recommending improvements that drive operational excellence.
• Performance Accountability: Achieving individual and team productivity, quality, accuracy, and utilization metrics while maintaining high standards in every case handled.

Basic Qualifications

To be considered for this role, candidates must meet the following requirements:

• This position is available only in arenaflex corporate offices in Bratislava, Slovakia, and will require relocation. We are pleased to offer a relocation incentive of €1,000 for eligible candidates.
• Fluent in English with an intermediate level of Spanish, both written and verbal.
• Proven experience with Microsoft Office Suite, including Outlook, Word, and Excel, with the ability to navigate multiple systems simultaneously.

Preferred Qualifications

While not required, the following qualifications will help you stand out as an exceptional candidate:

• Excellent communication and comprehension skills, with the ability to explain complex information in a clear and concise manner.
• Exceptional analytical and data-gathering skills, with a natural curiosity for uncovering the root cause of issues.
• Prior experience working in a production environment with a demonstrated track record of meeting productivity and quality targets.
• Previous experience in a contact center or customer support environment, ideally in a written communication capacity.
• Strong problem-solving abilities, including the capacity to recognize non-obvious patterns and connect disparate data points.
• Demonstrated ability to prioritize multiple competing tasks and consistently meet deadlines in a fast-paced setting.
• A strong attention to detail and the ability to work independently with minimal supervision.
• A positive, results-oriented attitude with a willingness to learn, adapt, and grow.
• Excellent team player mindset, with the ability to share knowledge and contribute to a collaborative team environment.

Why Join arenaflex?

At arenaflex, we believe that our people are the heart of everything we do. Joining FBA Support Operations means becoming part of a diverse, international team that is shaping the future of global e-commerce. Here is what you can expect when you join us:

Career Growth and Development

We are committed to the professional growth of every team member. From day one, you will have access to comprehensive onboarding, structured training programs, and ongoing learning opportunities. Whether you aspire to deepen your expertise in operations, transition into a leadership role, or explore adjacent areas such as program management, data analytics, or process design, arenaflex provides the resources, mentorship, and internal mobility to help you achieve your career goals.

A Diverse and Inclusive Culture

arenaflex is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience, skills, and potential. We value your passion to discover, invent, simplify, and build. Our inclusive culture celebrates different perspectives, backgrounds, and ideas, and we are proud to foster an environment where every employee feels empowered to contribute meaningfully.

Work Environment

Our Bratislava corporate office offers a modern, collaborative, and engaging work environment designed to support both individual focus and team-based collaboration. You will work alongside talented professionals from around the world, gaining exposure to global best practices and building a network that will serve you throughout your career.

Compensation and Benefits

While specific compensation packages are determined based on role, experience, and location, arenaflex is committed to offering competitive pay and a comprehensive benefits package. Typical benefits for roles of this nature may include:

• Competitive base salary with performance-based incentives
• Relocation support, including the €1,000 incentive for eligible candidates
• Health and wellness benefits
• Paid time off and holiday allowances
• Learning and development stipends
• Employee discount programs
• A vibrant office culture with team events and community engagement opportunities

Data Privacy and Security

Protecting your privacy and the security of your data is a longstanding top priority for arenaflex. We adhere to strict data protection standards and are committed to transparency in how we collect, use, and transfer the personal data of our candidates.

Take the Next Step in Your Career

If you are a motivated, analytical, and customer-focused professional who thrives in a fast-paced, globally connected environment, we encourage you to apply. This is more than just a job — it is an opportunity to build a meaningful career with a company that is redefining what is possible in e-commerce and logistics. Bring your curiosity, your commitment to excellence, and your passion for solving complex problems, and join arenaflex in Bratislava, Slovakia. We are excited to welcome the next generation of talent to our team and to support you as you grow your career with us.