Remote Customer Experience & Inside Sales Specialist – Arkansas Residents Only
Join arenaflex: Make a Meaningful Impact from the Comfort of Your Arkansas Home
Are you a compassionate, driven, and customer-obsessed professional looking for a rewarding career where every conversation matters? arenaflex invites you to become a key voice in our mission to deliver high-quality, nutritious, and well-balanced meals to seniors, children, military service members, and emergency response teams. For more than four and a half decades, arenaflex has built a reputation for crafting flavorful menus tailored to unique client preferences, providing an industry-leading delivery experience, and fostering a true "One Team" culture that lifts every member of our organization.
We are currently seeking an experienced, empathetic, and sales-minded Remote Customer Experience & Inside Sales Specialist to join our dynamic Customer Care Center. This isn't just a typical call center job — it's an opportunity to blend genuine human connection with strategic soft-sales techniques, all while working 100% remotely from anywhere within the state of Arkansas. If you are passionate about helping others, thrive in a fast-paced environment, and want to grow with a company that truly values your contributions, we want to hear from you.
Position Overview
As a Remote Customer Experience & Inside Sales Specialist at arenaflex, you will serve as a critical link between the customers we serve and the dedicated Delivery Care Agents who make our service possible. You will be responsible for processing inbound and outbound calls, accurately entering customer orders, liaising with agencies, case managers, and internal partners, and ensuring that every interaction reflects the warmth, professionalism, and accuracy that arenaflex is known for. Beyond traditional customer service, you will also leverage soft-sales techniques — including upselling, cross-selling, and needs-based recommendations — to enhance customer satisfaction while driving measurable results.
This is a full-time, 100% remote, non-exempt position scheduled Monday through Friday. The starting pay is $16.75 per hour, with the potential to earn up to an additional $2.00 per hour in performance-based incentive pay. Bilingual candidates may qualify for a $0.50 per hour differential.
Key Responsibilities
- Handle a steady flow of inbound and outbound customer calls, chats, and emails, providing courteous, accurate, and timely support.
- Process customer and member meal orders with precision, ensuring data integrity within our enterprise resource planning (ERP) system and related platforms.
- Act as a liaison between customers, agency partners, case managers, and Delivery Care Agents to coordinate seamless service delivery.
- Strive to meet or exceed established performance metrics related to call handling, order accuracy, customer satisfaction, and sales targets.
- Identify customer needs during each interaction and recommend appropriate products, services, or add-ons using proven soft-sales techniques such as upselling and cross-selling.
- Maintain thorough and accurate records of all customer interactions, transactions, and follow-up actions.
- Collaborate with team members and leadership to continuously improve processes, share insights, and contribute to a positive team culture.
- Adapt quickly to changing priorities in a fast-paced, high-volume contact center environment.
- Uphold arenaflex's commitment to security and confidentiality when processing sensitive customer information.
Essential Qualifications & Requirements
- Must be 18 years of age or older and possess a high school diploma or equivalent.
- Must be a resident of Arkansas (this position is open only to Arkansas residents).
- Must be able to successfully pass a criminal background check and drug screening.
- Basic working knowledge of Microsoft Office, including Word and Excel.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- A customer-first mindset, with a genuine desire to help others.
- Strong attention to detail, accuracy in data entry, and a high degree of dependability.
- Comfortable working in a fast-paced, metrics-driven environment.
Preferred (But Not Required) Qualifications
- Prior customer service, call center, or inside sales experience.
- Bilingual fluency (a $0.50 per hour differential is available for qualifying candidates).
- Experience with soft-sales techniques, including upselling, cross-selling, and consultative selling.
- Proven ability to identify customer needs and recommend tailored products or services.
- Demonstrated success meeting or exceeding sales or performance targets.
Technical & Home Office Requirements
To ensure a seamless remote work experience, all specialists must have:
- A reliable computer setup with one or two 19-inch or larger monitors (two monitors are highly recommended for productivity).
- A quality headset with microphone, mouse, and keyboard.
- A high-speed internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed.
- An internet provider known for stability, with packet loss and latency under 100ms.
- DSL or broadband service is required; satellite internet is not permitted.
- During scheduled working hours, media streaming, gaming, or other bandwidth-heavy activities are not permitted for the employee or members of their household, as these can negatively impact network performance.
Training & Onboarding
arenaflex is committed to setting every new team member up for success. You'll benefit from hands-on, 100% company-paid training that walks you through our systems, processes, product offerings, and customer service philosophy. Our trainers and team leaders are dedicated to helping you build confidence, master our tools, and feel fully prepared before you take live calls.
Compensation, Bonuses & Incentives
- Starting pay: $16.75 per hour.
- Performance incentive: Up to an additional $2.00 per hour, based on achieving productivity and quality metrics.
- Bilingual differential: $0.50 per hour for qualifying candidates.
- Monthly incentive program: Designed to reward specialists who meet and exceed efficiency and quality goals, with payouts tied to a combination of weekly and monthly performance benchmarks.
Comprehensive Benefits Package
After a 90-day probationary period, arenaflex is proud to offer a robust benefits package, including:
- Medical, dental, and vision insurance.
- Life insurance.
- 401(k) retirement savings plan.
- Paid time off — 10 PTO days within your first 12 months of employment.
- All major holidays paid as time off.
- A consistent Monday through Friday schedule with no weekends.
Physical Demands
This role is primarily sedentary and involves frequent sitting, with some standing, walking, bending, and filing as needed. The ability to lift files under 10 pounds, open filing cabinets, and move as required is necessary. Over two-thirds of the workday is spent seeing, sitting, using hands, and talking or hearing.
Our Culture & Values
At arenaflex, we believe that diversity of thought, background, and experience makes our team stronger. We foster an inclusive environment where every individual is welcomed, respected, and empowered to bring their authentic self to work. Our "One Team" attitude means we celebrate wins together, support one another through challenges, and remain committed to creating a workplace where everyone can thrive.
We are proud to be a Drug-Free Workplace and an Equal Opportunity / Affirmative Action Employer. arenaflex offers equal employment opportunities to all employees and applicants, prohibiting discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Why This Role Matters
The work you do at arenaflex has real impact. The meals we deliver nourish seniors who count on us, children who need balanced nutrition, and service members and first responders who sacrifice so much. When you answer a call, you are not just processing an order — you are helping ensure that someone in need receives the nourishment and care they deserve. Combined with opportunities to grow your sales skills, build a long-term career, and earn performance-based incentives, this is a role where purpose and professional development go hand in hand.
Ready to Apply?
If you are an Arkansas resident with a passion for customer service, a knack for sales, and the drive to make a difference, we encourage you to apply today. Take the next step in your career with a company that has been transforming lives through nutrition for more than 45 years — and discover what it means to be part of the arenaflex team.