Customer Service Consultant – Member Wellness & Engagement Specialist at arenaflex

About arenaflex – Pioneering Human‑Centric Health Solutions

At arenaflex, we believe that health care is most effective when it is personal, convenient, and affordable. Our purpose—bringing heart to every moment of health—drives a culture where every employee feels empowered to make a meaningful impact on the lives of the members we serve. As a leader in the rapidly evolving health‑care landscape, arenaflex blends cutting‑edge technology with compassionate service, creating a workplace where innovation thrives and every interaction matters.

Our Heart at Work behaviors reinforce this mission, encouraging collaboration, curiosity, and a relentless focus on member experience. Whether you’re joining us in a bustling call‑center hub or working from a remote home office, you’ll be part of a team that values empathy, integrity, and continuous improvement.

Position Overview

The Customer Service Consultant role is the frontline of arenaflex’s member engagement strategy. You will serve as a trusted guide, helping members navigate wellness programs, schedule health‑coach appointments, and maximize the benefits of our digital health platform. This position blends education, support, and sales‑enablement to ensure members feel confident, motivated, and valued.

Key Responsibilities

• Deliver compassionate, high‑quality phone and chat support to members, handling inbound and outbound interactions with professionalism.
• Educate members on available wellness programs, incentives, and resources, translating complex health concepts into clear, actionable guidance.
• Schedule appointments with nurses, health coaches, and group coaching events, ensuring seamless coordination and timely follow‑up.
• Assist members with portal navigation, password resets, registration, and completion of health assessments; promote the arenaflex mobile app for on‑the‑go access.
• Maintain accurate records of member interactions in the CRM system, documenting outcomes, next steps, and any escalations.
• Achieve daily contact targets (85‑100 contacts per day) while maintaining a typing speed of at least 45 WPM with 95 % accuracy.
• Collaborate with cross‑functional teams—including wellness coaches, technical support, and compliance—to resolve member issues efficiently.
• Provide feedback on program effectiveness and suggest enhancements based on member insights.
• Uphold arenaflex’s brand standards by delivering a positive, heart‑centered member experience in every interaction.

Essential Qualifications

• High‑speed broadband internet (minimum 100 Mbps download / 25 Mbps upload) with a wired Ethernet connection; Wi‑Fi is not permitted for workstations.
• At least 2 years of experience in a customer‑service call‑center environment, supporting both inbound and outbound queues.
• Demonstrated ability to manage a high volume of contacts while maintaining quality and compliance.
• Proficiency with Microsoft 365 suite (Outlook, Teams, OneDrive) and familiarity with telephony platforms such as Avaya One X or comparable software.
• Strong written and verbal communication skills, with the ability to convey complex information in a clear, empathetic manner.
• High school diploma or GED; additional education or certifications in health‑care, communications, or related fields are a plus.

Preferred Qualifications & Skills

• Experience promoting health‑related programs, incentives, or telephonic sales.
• Background in environments with contractual customer expectations or performance guarantees.
• Ability to troubleshoot basic computer functions, navigate multiple windows, and perform copy‑paste operations efficiently.
• Demonstrated multitasking capability—balancing several assignments, adhering to deadlines, and adapting to shifting priorities.
• Familiarity with workforce management tools and scheduling software.
• Experience supporting members with nuanced health‑care questions, showing patience and problem‑solving acumen.

Core Competencies for Success

• Empathy & Active Listening: Truly understand member concerns and respond with genuine care.
• Solution‑Oriented Mindset: Identify root causes quickly and provide effective resolutions.
• Attention to Detail: Accurately document interactions and follow‑up actions.
• Tech‑Savvy: Comfort with digital health platforms, mobile apps, and remote‑work tools.
• Resilience & Adaptability: Thrive in a fast‑changing environment while maintaining composure.
• Team Collaboration: Share insights and support colleagues to collectively elevate the member experience.

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly wage ranging from $18.50 to $31.72, commensurate with experience, education, and geographic location. In addition to base pay, eligible employees may participate in performance‑based bonuses, commissions, and short‑term incentive programs.

Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement savings plan with company match and an Employee Stock Purchase Plan.
• Fully‑paid term life insurance, short‑term and long‑term disability coverage.
• Generous paid time off (PTO), paid holidays, and sick leave in accordance with state regulations.
• Well‑being programs such as mental‑health resources, fitness discounts, and wellness challenges.
• Education assistance, free development courses, and tuition reimbursement for continued learning.
• Discounts on arenaflex‑branded products and partner offers.
• Flexible scheduling options, including a six‑week training program (8:00 AM–4:30 PM EST) and post‑training shifts ranging from 10:30 AM–9:00 PM EST.

Career Growth & Development

arenaflex is committed to nurturing talent from day one. As a Customer Service Consultant, you will have access to:

• Structured onboarding and ongoing mentorship from seasoned health‑care professionals.
• Opportunities to cross‑train into specialized roles such as Health Coach, Program Analyst, or Quality Assurance.
• Leadership development tracks for those aspiring to supervisory or managerial positions.
• Regular performance reviews that focus on skill enhancement, career aspirations, and pathways to promotion.
• Participation in internal innovation labs where you can contribute ideas that shape the future of member care.

Work Environment & Culture at arenaflex

Whether you work from a modern call‑center facility or a home office, arenaflex fosters an inclusive, collaborative atmosphere. Our core values—self‑discipline, curiosity, trustworthiness, humility, and truthfulness—guide daily interactions. Employees are encouraged to:

• Share feedback openly and celebrate collective achievements.
• Engage in community outreach and volunteer initiatives that align with our health‑focused mission.
• Participate in regular virtual town halls, wellness webinars, and cultural events.
• Benefit from a supportive network that values work‑life balance and personal well‑being.

Our commitment to sustainability, recognition programs, and continuous improvement makes arenaflex a top workplace in the industry.

Application Process & Next Steps

If you are passionate about helping members lead healthier lives, thrive in a fast‑paced, heart‑centered environment, and meet the qualifications outlined above, we invite you to apply. Submit your resume and a brief cover letter highlighting your relevant experience and why you resonate with arenaflex’s purpose.

We review applications on a rolling basis and aim to fill the position promptly. The application window will close on October 18, 2024. arenaflex is an equal‑opportunity employer; candidates with arrest or conviction records will be considered in accordance with all applicable laws.

Join arenaflex – Make a Difference Every Day

At arenaflex, your work directly contributes to healthier communities and a more compassionate health‑care system. Bring your heart, your expertise, and your drive to a team that celebrates each success and supports you through every challenge. Apply today and become part of a purpose‑driven organization where your impact matters.