[Remote] Senior Analyst - Vendor Strategy, Financial Ops & Workforce Analytics - Remote

Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is committed to simplifying the health care experience and creating healthier communities. The Senior Analyst in Vendor Strategy, Financial Ops & Workforce Analytics will manage financial integrity and operational alignment across a large-scale call center outsourcing portfolio, influencing stakeholders and translating complex data into actionable insights.

Responsibilities

• Lead end-to-end vendor invoice validation, reconciliation, and issue resolution, ensuring accuracy and adherence to contractual agreements
• Develop and manage accruals, forecasts, and financial projections utilizing operational data, workforce inputs, and contract structures
• Establish and maintain scalable financial controls and reconciliation processes to improve transparency, consistency, and audit readiness
• Identify, investigate, and resolve discrepancies across multiple data sources (e.g., vendor reporting, workforce management systems, financial systems)
• Design and maintain advanced AI-driven financial and operational models to support cost forecasting, capacity planning, and performance tracking
• Translate workforce planning inputs (e.g., Erlang modeling, IEX outputs) into financial implications and business insights
• Build advanced models, calculators, templates, and simulations by integrating statistical methods with AI/ML algorithms
• Leverage automation and advanced analytics techniques to improve data accuracy, efficiency, and scalability of reporting processes
• Synthesize complex datasets into clear, executive-ready insights to support short-term operational decisions and long-term planning
• Present findings and recommendations to stakeholders across Finance, Operations, and Vendor Management functions
• Support business case development, vendor strategy initiatives, and operational planning activities
• Serve as a key analytical resource bridging strategy, planning, and execution across cross-functional teams
• Develop subject-matter expertise in vendor contracts and Statements of Work (SOWs), ensuring financial outputs align with contractual terms
• Support contract development through pricing analysis, financial modeling, and performance metric design
• Conduct regular vendor calibrations and performance discussions to ensure alignment and continuous improvement
• Identify cost optimization opportunities and performance improvement actions across vendor engagements
• Evaluate existing processes and identify opportunities to improve data integrity, reporting accuracy, and operational efficiency
• Develop and implement scalable solutions to address complex, non-standard business challenges
• Operate with minimal guidance while managing multiple priorities and delivering high-quality outputs in a fast-paced environment
• Influence stakeholders and provide guidance to peers through expertise and analytical insight

Skills

• 5+ years of experience in financial analysis, forecasting, reconciliation, and/or budgeting within complex operational environments
• Experience in call center operations, workforce management, or vendor management environments
• Advanced proficiency in Excel and financial modeling
• Experience working with workforce management tools (e.g., IEX) and operational reporting systems
• Proven solid problem-solving skills with experience managing multiple priorities and resolving data discrepancies
• Demonstrated ability to communicate complex analysis clearly and effectively to diverse stakeholders
• Experience working cross-functionally with internal and external partners
• Experience interpreting vendor contracts and translating requirements into operational and financial models
• Experience with Genesys or call routing optimization platforms
• Background in process improvement, automation, or advanced analytics techniques
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Overview