Health & Benefits - Call Center Supervisor / Member Services Supervisor (Remote)

Job Description

Job Description... Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey – relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Don’t meet every single requirement? Here at Inspira Financial, we believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren’t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company! • Rotating Schedule: 7 a.m. CT to 4 p.m. CT, 8 a.m. CT to 5 p.m. CT, 9 a.m. CT to 6 p.m. CT, and 10 a.m. CT to 7 p.m. CT • One Saturday per month: 9 a.m. CT to 2 p.m. CT How You Will Soar The Member Services Supervisor is responsible for leading a group of Call Center colleagues to successfully achieve expected results centered on providing an enhanced member experience. This role ensures adherence to policy and procedures, keeps Management abreast of opportunities should they arise, and maintains colleague monthly scorecards coupled with the right level of guidance and support to aid in their development. • Provide day-to-day leadership to ensure a high performance, customer service-oriented work environment that supports achieving the Company’s mission, objectives and values • Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives • Provide coaching and guidance for performance improvement and development • Direct and oversee the training of new representatives • Work to maintain and increase employee engagement • Gain a subject matter expert level of our products in all areas • Other duties as assigned IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY: • Highschool diploma, GED or college degree • 5 - 7 years of applicable experience • Excellent analytical skills with a proactive nature • Strong organization skills with a drive to meet deadlines • An affinity for accuracy and efficiency • Proficiency in Microsoft Excel, Word (including mail merge) and Outlook • Strong verbal and written communication skills • An aptitude for prioritization and multi-tasking • Strong collaboration skills • A drive to learn and apply new concepts quickly • Experience with Salesforce CRM preferred Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners — helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com. We have been recognized for our remarkable growth on lists such as Crain’s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In’s 2023 Best Places to Work and Gallagher’s 2022 Best-In-Class Employer awards Apply Job!