Technical Support Specialist: Blood Bank (Remote - Overnights/Weekends)

About the position The Technical Support Specialist for Blood Bank at Werfen is responsible for providing troubleshooting and assistance to customers and field personnel in a call center environment. This role focuses on supporting Werfen product usage, addressing technical questions, and ensuring instrument performance and capabilities are met. The position requires participation in an on-call rotation and coverage during off-shift hours, including weekends and holidays. Responsibilities • Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve issues. , • Maintains accurate records of all customer interactions as per Quality System requirements. , • Follows procedures to escalate unresolved issues as appropriate. , • Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required. , • Demonstrates technical knowledge through providing assistance and guidance to others, including escalation assistance. , • Participates in additional projects as assigned by Technical Support Management. , • Performs other duties as assigned. Requirements • Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required. , • Minimum three years experience in a clinical setting or clinical support role in a regulated environment required. , • Strong knowledge of Hemostasis/QC required. , • Strong knowledge of point of care testing required. , • Strong knowledge of diagnostic assay testing, automation, and QC required. , • MT(ASCP) or MLS(ASCP) certification or MLT with minimum five years of direct Blood Banking experience required. , • Minimum two years Blood Banking experience required. , • Experience operating and troubleshooting Werfen blood bank instrumentation preferred. Nice-to-haves • Experience in a call center environment. , • Proficiency in Microsoft Windows operations systems and Office Applications. Benefits • Full-time position with competitive salary. , • Remote work opportunity. Apply Job!