Portuguese Speaking Airline Customer Service Specialist - (Remote in Greece) - Full-time

Patrique Mercier Recruitment PT is a leading recruitment agency in Greece, dedicated to connecting skilled professionals with opportunities in various industries. We are currently seeking a Portuguese Speaking Airline Customer Service Specialist to join our vibrant team, offering the flexibility of remote work within Greece. This role is an excellent fit for individuals who are enthusiastic about providing exceptional customer service in the airline industry. As a Portuguese Speaking Customer Service Specialist, you will assist customers with their inquiries, ensuring they receive the support they need for a smooth travel experience. If you are customer-focused, proactive, and eager to contribute to the airline sector, we invite you to apply! Responsibilities • Provide outstanding customer service to airline passengers in Portuguese. • Assist customers with questions regarding bookings, cancellations, and travel-related concerns. • Efficiently resolve customer complaints and issues to ensure satisfaction. • Communicate important flight information, policies, and updates clearly to customers. • Maintain detailed records of customer interactions and transactions for quality assurance. • Collaborate with team members to continuously improve service delivery. • Stay updated on airline offerings and industry trends to provide informed assistance. Requirements • Fluency in Portuguese is essential; proficiency in English is also required. • Previous experience in customer service, preferably in the airline or travel industry. • Excellent communication and problem-solving skills. • Ability to thrive in a remote work environment with strong organizational skills. • Familiarity with airline booking systems and customer relationship management software is a plus. • Flexibility to work varied shifts, including evenings, weekends, and holidays.

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