Pre-Sales Solutions Architect – TaaS

Overview: About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! Purpose We are seeking a seasoned and dynamic Pre-Sales Solution Architect to join our Technology as a Service (TaaS) team. In this role, you'll serve as a strategic partner to prospects and customers, articulating the value of our offerings, leading solution design discussions, and enabling successful sales engagements. This position is 100% work at home. Responsibilities: Your Responsibilities

• Lead all pre-sales activities, including technical discovery, solution architecture, and proposal development.
• Design and present solutions tailored to client needs, collaborating with cross-functional SMEs and delivery teams.
• Conduct client workshops, lead demonstrations, and support proof-of-concept initiatives.
• Create reusable solution assets and contribute to continuous improvement of the pre-sales toolkit.
• Support RFP/RFI responses with clear, concise technical documentation and presentations.
• Interface with implementation teams to ensure a seamless transition from pre-sales to delivery.
• Maintain strong relationships with key stakeholders to ensure client engagement and long-term success.
• Stay current with industry trends and technologies, using insights to shape client solutions.
• Contribute to strategic account planning alongside sales and delivery leaders.

Qualifications:

Qualifications

• Bachelor’s degree or equivalent experience in the technology services field.
• 7+ years in pre-sales or technical consulting, with demonstrated expertise in end-to-end IT Services.
• Proven experience designing and delivering cross-technology solutions in diverse client environments.
• Strong leadership, communication, and presentation skills; comfortable engaging with executive stakeholders.
• Experience in market research, competitive analysis, and translating business needs into technical solutions.
• Skilled at simplifying complex concepts for a variety of audiences
• Multi-industry domain knowledge.
• Strong analytical and research skills, with experience building business cases and solution strategies.
• Customer-centric mindset with excellent interpersonal and problem-solving skills.
• Ability to collaborate effectively across geographies and time zones.
• Results-driven and adaptable, with a strong sense of ownership and initiative.

TP Leadership Skills

• Emotional Intelligence
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Self-Awareness

• Self-Management
• Empathy
• Knowledge
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TP Processes (for internal only)

• Call Center Acumen
• Supervisor Role Understanding
• Technology
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Microsoft Office

• Problem Solving
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Problem Solving & Critical Thinking

• Analytical Thinking
• Interpersonal Skills
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Assertive Communication

• Active Listening
• Leadership Skills
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Feedback

• Achievement orientation
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Goals establishment

• Follow up

Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Apply Job!