HR Assistant in Lancaster, PA
Job title: HR Assistant in Lancaster, PA at Aerotek
Company: Aerotek
Job description: Overview:HR/Field Operations AssistantCompensation: $42K paid hour + monthly bonus potential up to $333 (4K per year)Hours: Monday – Friday, 8:00am to 5:00pmJob SummaryThe HR Administrative Assistant/ Field Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role, sitting at the front desk. This individual will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.Key Responsibilities:Client Onboarding
- Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
- Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
- Provide world class customer service in every interaction to ensure a quality candidate experience
- Receive and review onboarding trigger Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
- Document all candidate/contractor touchpoints and communicate updates in a timely manner
- Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
- Enter and manage background, drug testing and medical screening process for contractors
- Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
- Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner
- Provide outstanding front office customer service (telephone and reception area)
- Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
- Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
- Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
- Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
- In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
- Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory
- 2 + years’ experience in a customer service-related position
- Excellent written/or communication and interpersonal skills
- Strong decision-making ability
- Ability to tackle complex issues and develop innovative, practical solutions
- Action and detail oriented; able to prioritize while handling multiple tasks
- Excellent time management and focus on deadlines and goals
- Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations
- Natural team player
- Self-starter
- Critical thinker
- Seeks growth and self-improvement
- Flexible
- Resilient
- Self-aware