High Touch Call Agent (part-time)

We're Looking for a Part-Time High Touch Call Agent to Join our Team (remote) About Live Your Message (LYM) Hi! We're Live Your Message, and our mission is to get people so excited about changing their lives that they stop dreaming - and start doing. We do that with "Choose Your Own Adventure" online business education which makes it possible for anyone with a big message for the world to reach more people, make more money and have a bigger impact than they could alone. We invented The Experience Formula, a cutting-edge new way of creating online courses that gets 10-30X more student success than normal. Our secret? Ethically addictive techniques normally found in the world of apps, games and social media to get people hooked on changing their lives. Our unique blend of adult learning theory, gamification, behavioral design and the psychology of motivation has launched a new movement in online education that's catching on fast. As you can imagine, it's a good time to be in online education and our company and reach has been growing exponentially. We grew by 83% during the height of the pandemic, landing us on the Inc 5000 List of Fastest-Growing Private Companies in America for four years in a row. Our company has been growing and we're looking for a friendly and reliable High Touch Call Agent to welcome new students into our programs, ensuring they have an exceptional experience right from the start! What You'll Be Doing:

• Kick off students' journeys with high-touch welcome calls that spark excitement, build trust and create a memorable first connection to our Momentum, X-Factor, Success School and EPM Anytime programs.
• Bring our call scripts to life by guiding conversations naturally - making each student feel seen, heard and genuinely supported from the start.
• Answer basic questions with confidence and direct students to the right resources so they always know exactly where to go for help.
• Capture student feedback by taking quick, thoughtful notes after each call, so we can keep leveling up the student experience together.

• You're an A-player, committed to excellence, and energized by being part of a high-performing team that loves what we do and who we serve.
• You're a clear, upbeat verbal communicator with a genuine passion for making people feel seen, supported and empowered
• You're organized, dependable and self-motivated, owning your commitments all the way down the line.
• You have 2+ years experience in a customer-support focused role.

• Google Workspace - especially Sheets, Docs and Drive
• Project management tools (we're on Monday.com)
• Zoom for virtual meetings and calls